Head of Risk Business Management (f/m/d)

The Risk Management Specialist is responsible for the overall management of potential risks and liabilities within Boston Medical Center (BMC) and serves as a role model displaying behaviors that support a strong culture of safety. The Risk Management Specialist responds to patient harm events, learns from individual cases, identifies risk trends, and actively educates leaders, administrators, clinicians and staff regarding methods to maximize patient safety and simultaneously reduce professional liability claims.

This hybrid position requires onsite presence 3 days a week and on-call coverage each month.

Position: Risk Management Specialist

Department: Risk Management

Receives and reviews adverse event reports (computerized + phone)

Manages intake and ensures timely follow-up

Investigation & Case Management

Leads investigations (interviews, medical record review)

Manages event reviews to meet 30-day completion

Collects documentation for claims defense

Data Management & Analytics

Maintains RL Solutions database

Tracks and analyzes adverse event data

Reviews aggregate data for trends

Identifies risk-prone processes and safety gaps

Supports QA/RM databases for committee review

Regulatory & Compliance Reporting

Reports to external agencies (DPH, DMH, CMS, BORIM QPS)

Assists with regulatory surveys and responses

Ensures compliance with Safe Medical Devices Act (recalls)

Keeps current with regulatory/legislative changes

Risk Mitigation & Legal Coordination

Refers cases to Claims to reduce liability

Partners with General Counsel on legal matters

Works with Patient Advocacy on risk/legal issues

Supports defense preparation for claims

Patient Safety & Quality Improvement

Collaborates with Quality & Patient Safety staff on action plans

Identifies health equity gaps

Policy Development & Program Support

Reviews and develops hospital policies

Ensures communication of RM policies

Educates staff on risk management, patient safety and liability reduction

Bachelor’s Degree required.

Concentration in nursing, science or other healthcare related field preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Minimum of 2 years in risk management/patient safety/quality improvement.

Prior risk management or related experience in a healthcare setting required; knowledge of medical malpractice, healthcare law, and healthcare terminology preferred.

Must have interpersonal skills necessary to deal effectively with administrative and clinical leadership, staff, clinical chairpersons, and other healthcare professionals.

Basic command of data management and analysis required.

Ability to manage multiple projects simultaneously and adhere to work deadlines.

Ability to inspire trust and be seen as someone who provides support and assistance.

Excellent computer skills including Microsoft Office; ability to learn new computer applications such as adverse event reporting software (RL Solutions).

as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

#