Head of Talent Management, Learning & Development

Corporate Director of Talent Development
Omni Service Center, 4001 Maple Ave, Dallas, Texas, United States of America

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Corporate Director, Talent Development

Omni Hotels & Resorts is a luxury hotel brand known for our vibrant culture, deep community involvement, and exceptional associate engagement. The Corporate Director, Talent Development will lead the vision, strategy, and execution of enterprise-wide learning, leadership development, succession planning, and talent advancement programs designed to create a dynamic environment where associates can learn, grow, and thrive throughout every stage of their career.

This leader will partner across corporate and field operations to build a best-in‑class talent development function that strengthens organizational capability, builds leadership bench strength, and reinforces Omni’s culture through our Omni Success Drivers and the “Grow the garden” philosophy.

Design and execute a comprehensive enterprise-wide Talent Development Strategy aligned with Omni’s business objectives and long-term growth plans.

Identify opportunities to enhance and evolve existing training and development offerings across all levels of the organization.

Develop innovative learning solutions that support operational excellence, leadership readiness, and associate engagement.

Own and execute key development programs, including:

Leaders and Managers in Development

Executive in Development

New Leader Orientation, leadership summits, and development conferences.

Succession Planning & Talent Matrix Ownership

Lead enterprise succession planning processes to ensure strong leadership pipelines and organizational continuity.

Own and manage the company’s Talent Matrix , including talent assessment, calibration, readiness evaluation, and leadership bench strength planning.

Partner with executive leadership and property teams to identify high‑potential talent and create targeted development pathways.

Build actionable development plans to accelerate readiness for key roles across the organization.

Oversee and expand Omni’s Ascend Mentorship Program , creating structured mentorship opportunities that accelerate development and internal mobility.

Property & Operational Partnership

Partner closely with hotel and regional leadership to identify capability gaps and prioritize property‑specific development initiatives.

Collaborate with Operations on all service training programs

Ensure training supports both operational execution and guest experience excellence.

Early Talent & College Recruiting

Lead enterprise college recruiting strategy and strengthen partnerships with key universities and hospitality programs.

Develop and implement a best‑in‑class internship program.

Oversee all post‑hire college recruiting engagement and development initiatives.

Create seasonal hiring pipelines through strategic academic partnerships.

Establish and monitor key talent and development metrics including:

Use data‑driven insights to continuously improve programs and organizational outcomes.

Reinforce a culture of inclusion, collaboration, innovation, accountability, and service excellence.

Minimum 7+ years leading Talent Development, Human Resources, Organizational Development, or Learning functions; hospitality operations experience strongly preferred.

Prior experience designing and leading enterprise‑wide leadership development strategies.

Demonstrated success in succession planning , talent review , and leadership pipeline development.

Experience building and scaling mentorship and career development programs.

Previous graduate of a recognized hospitality leadership development program strongly preferred.

Luxury hospitality or multi‑property leadership experience preferred.

Bachelor’s degree in Business, Human Resources, Organizational Behavior, Hospitality, or related field required.

High emotional intelligence and coaching ability.

Advanced proficiency in Microsoft Excel, Microsoft PowerPoint, and presentation platforms.

Passion for talent development and culture‑building.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.