Head of Operations & Business Management

Socket Fiber is one of the fastest growing fiber internet providers in Missouri, Illinois, Arkansas and Tennessee and is dedicated to building and expanding high-speed fiber optic networks that connect communities. Socket Fiber is a company with more than 25 years of experience. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and help shape the future of connectivity!

We are seeking an experienced Operations Supervisor to lead and support our Field Installation Technicians throughout the St. This role is responsible for overseeing daily field operations, ensuring high-quality customer installations, driving productivity, maintaining safety standards, and developing a high-performing technician team.

The position will serve Memphis and surrounding areas.

Supervise and support a team of Field Installation Technicians.

Manage daily work assignments, productivity, and route efficiency.

Ensure installations are completed safely, accurately, and in accordance with company standards.

Conduct field ride-alongs, quality audits, and technician performance evaluations.

Coach, train, and develop technicians to improve performance and customer satisfaction.

Monitor installation, service, and repair metrics to achieve operational goals.

Partner with dispatch, customer service, and leadership teams to resolve escalated customer issues.

Maintain compliance with all safety policies, procedures, and regulatory requirements.

Manage technician attendance, scheduling, and workforce planning.

Evaluate operational processes and recommend improvements to increase efficiency.

Support hiring, onboarding, and retention initiatives for field personnel.

Prepare reports and communicate operational performance to management.

High school diploma or equivalent.

3+ years of telecommunications, cable, fiber, broadband, or field service experience.

Strong understanding of residential and/or commercial installation operations.

Ability to work flexible schedules as business needs require.

What Will Help You Stand Out
Experience managing installation or service technicians in a telecom environment.

Knowledge of fiber, broadband, telecommunications, or cable systems.

Experience with workforce management, dispatch, or field service software.

Associate’s or Bachelor’s degree in a related field. (Safe and efficient field operations.

Improved installation quality scores.

Achievement of service-level and operational performance goals.

Why Join Socket Fiber?
At Socket Fiber, we’re redefining what it means to connect communities. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

Competitive pay + bonus potential or performance-based commission

Medical, dental, vision, life, and 401k with match

Free fiber service (if available in your area)

Tuition reimbursement for personal and professional growth

Community engagement opportunities

Toward all customers, communities, property, and coworkers.

Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.

In our commitments, service experiences, and business relationships.

Progress: Growth is proof of our dedication to improving lives and communities.

Every conversation is a chance to gain a customer for life.

If you’re ready to make an impact and grow your career with Socket Fiber, we’d love to hear from you. This role is not eligible for relocation.