Head of Strategy & Business Operations, Work Management

About Inspira Education
Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.

As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place-disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer).
We are looking for a driven and highly organized Strategy & Operations Manager to join our team. This is a foundational role - you will be the first person dedicated to owning process for the operations team across our business. If you thrive in ambiguous environments, love building structure where none exists, and are energized by rolling up your sleeves to get things done - this role is for you. This is an in-person role requiring 5 days/week in our NYC office (Gramercy).
Audit existing workflows across student success, counselor matching, and customer communications
Design and document repeatable, scalable processes for key operational touchpoints
Own the end-to-end update cycle for operational assets (welcome emails, onboarding materials, student forms, etc.) Build frameworks for recurring operational challenges such as re-matching, student engagement drop-off, and results collection
Customer & Student Experience
Map the full customer journey from first inquiry through program completion
Develop a structured process for managing re-match requests, including escalation paths and communication templates
CRM & Systems
Take hands-on ownership of our CRM (HubSpot) - configure workflows, set up automations, and maintain data hygiene
Build tracking systems for larger package programs with multiple sub-programs, including start-date capture and milestone monitoring
Identify which customer support processes to automate vs. Community & Communications
Build and launch our first community management framework for students and families
Own the creation, QA, and continuous improvement of all outbound communications (welcome emails, check-ins, reminders)
Partner with the student success team to ensure day-to-day issue resolution is supported by clear, documented processes
Counselor Operations
5+ years of experience in strategy, operations, or a similar process-building role
Demonstrated experience designing and implementing new processes for a customer-facing team (customer success, student success, account management, or similar)
Hands-on CRM experience - you have personally configured workflows in HubSpot or a comparable platform
Strong written communication skills - you can write a crisp email, draft a clear SOP, and spot when something doesn't read right
Comfortable using AI tools to accelerate content creation, process documentation, and problem-solving
A systems thinker who also executes - you enjoy designing the solution and then building it yourself
Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously
Prior experience in education, edtech, tutoring, college counseling, or a related field
Experience building community management programs or student/parent-facing engagement initiatives
Familiarity with portal or LMS configuration
Experience designing automation workflows that balance operational efficiency with a personalized customer experience
Health, dental, and vision insurance, base plans 100% employer paid

• Flexible paid time off (PTO) and paid holidays
• For more information about our company, please visit our website: Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.