Head of Client Support Services

The Network Regional Manager plays a critical role in shaping the retail network by evaluating prospective dealer candidates and coordinating regional network activity. This position ensures optimal brand representation in key markets and drives strategic decision making in order to maximize retail effectiveness. The ideal candidate will be a proactive leader with a deep understanding of Stellantis Network operations, customer experience, and franchise development.

Key Responsibilities: Franchise & Facility Management:

Lead the implementation of new franchise agreements, ensuring all documentation is accurate and compliant.

Oversee facility upgrades, relocations, and renovations to align with brand standards and enhance customer engagement.

Guide dealers in adopting and maintaining prototypical facility designs that reflect brand identity.

Performance & Metrics Evaluation:

Present and interpret key performance indicators (KPIs) such as sales volume, profitability, and customer satisfaction scores.

Provide insight into dealer candidate effectiveness based on interpretation of application materials and interpersonal reviews.

Dealer Agreement Tracking:

Monitor commitments to dealer agreements including term agreements, Letters of Intent and facility obligations.

Manage communications with field teams in support of dealer agreement fulfillment.

Market Development & Strategy:

Analyze regional market trends and identify strategic opportunities for dealer placement and network growth.

Develop and implement market entry and expansion strategies to ensure comprehensive brand coverage and representation.

Basic Qualifications:

Bachelor's degree in Business, Marketing, Finance, or a related field

5+ years of experience in dealership operations (OEM or retail side)

Proven negotiation skills with demonstrable success in high-stakes environments

Proficiency in Microsoft Office Suite, especially Excel and PowerPoint

Strong attention to detail and organizational skills

Preferred Qualifications:

Master of Business Administration (MBA) or equivalent advanced degree

Experience in network development or franchise operations

Familiarity with dealership performance tools and CRM systems

The Network Regional Manager plays a critical role in shaping the retail network by evaluating prospective dealer candidates and coordinating regional network activity. This position ensures optimal brand representation in key markets and drives strategic decision making in order to maximize retail effectiveness. The ideal candidate will be a proactive leader with a deep understanding of Stellantis Network operations, customer experience, and franchise development.

Key Responsibilities: Franchise & Facility Management:

Lead the implementation of new franchise agreements, ensuring all documentation is accurate and compliant.

Oversee facility upgrades, relocations, and renovations to align with brand standards and enhance customer engagement.

Guide dealers in adopting and maintaining prototypical facility designs that reflect brand identity.

Performance & Metrics Evaluation:

Present and interpret key performance indicators (KPIs) such as sales volume, profitability, and customer satisfaction scores.

Provide insight into dealer candidate effectiveness based on interpretation of application materials and interpersonal reviews.

Dealer Agreement Tracking:

Monitor commitments to dealer agreements including term agreements, Letters of Intent and facility obligations.

Manage communications with field teams in support of dealer agreement fulfillment.

Market Development & Strategy:

Analyze regional market trends and identify strategic opportunities for dealer placement and network growth.

Develop and implement market entry and expansion strategies to ensure comprehensive brand coverage and representation.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

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