Head of Account Management (Remote)

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Group Account Executive - Healthcare VerticalThe Group Account Executive develops and implements comprehensive portfolio strategies across multiple healthcare client accounts. This executive leader anticipates client needs, delivers exceptional performance against key indicators, and builds financial plans that exceed revenue and profitability targets.The role requires creating high-performing teams that deliver operational excellence, maintaining internal stakeholder alignment, tracking portfolio-wide performance metrics, identifying expansion opportunities, and proactively mitigating risks—all while navigating diverse contract models and the complex regulatory requirements unique to healthcare environments, while retaining ultimate accountability for account health across the portfolio, even where execution is delegated to on-site facility leadership.Primary ResponsibilitiesExceeding Client Expectations Across the PortfolioCreate and execute comprehensive account plans for each client, aligning objectives across different contract structures and driving consistent resultsDevelop deep understanding of each client's healthcare real estate strategy and clinical infrastructure roadmap to position JLL as a strategic partnerNavigate and optimize performance across varied contract models including integrated facility management, technical services, project-based engagements, and hybrid arrangementsNegotiate and execute contract terms, scope changes, and renewals directly with clients, leveraging internal legal and commercial resources as neededLead organic growth within assigned accounts, partnering with solutions development teams to expand JLL's scope in response to evolving healthcare facility management needsClient & Site LeadershipServe as the primary point of contact and accountable owner for account health across 2-3 assigned client accounts, with direct management responsibility for the senior facility directors executing at each siteDirectly manage, coach, and develop senior facility directors at each account—setting priorities, translating portfolio strategy into clear, actionable direction, and holding them accountable for on-site executionTailor communication style, cadence, and content to each client's organizational culture—e.g., ROI/efficiency framing for private-equity-owned clients, consensus/governance framing for academic institutions, clinical-outcomes framing for health systemsConduct regular business reviews with client executives, distinct from internal reporting, to reinforce strategic alignment and surface emerging needsOwn staffing, scheduling, and cross-training decisions for facility director talent across the portfolio, including input into recruiting and hiring, and partner with HR on regular talent reviews and succession planning for critical site leadership rolesPortfolio Performance ManagementEstablish standardized KPIs and benchmarks while accounting for client-specific requirements, Joint Commission standards, and healthcare-specific performance driversGenerate regular performance reports and executive dashboards synthesizing facility operations, cost efficiency, service quality, infection control compliance, and strategic initiativesCompare performance across contract models to identify best practices and inform future commercial structuringProduct and Service ExpansionLead cross-functional teams to pilot, implement, and scale new offerings while ensuring operational readiness within highly regulated settingsIdentify cross-selling and upselling opportunities within assigned accounts, leveraging success stories from one account to drive organic growth in othersAdapt service offerings to fit various contract structures across acute care, ambulatory, and specialty healthcare environmentsInternal Stakeholder ManagementMaintain alignment with JLL Work Dynamics leadership and corporate functions to ensure portfolio strategy supports organizational goals and healthcare sector growth prioritiesCoordinate with JLL's engineering, project management, sustainability, technology, finance, and legal teams to deliver integrated solutionsFoster collaboration across business units to leverage JLL's full capabilities—including clinical environment expertise and healthcare compliance resourcesRisk Identification and MitigationProactively identify operational, financial, compliance, and reputational risks—including Joint Commission/DNV accreditation risk, infection control breaches, life-safety code compliance, and HIPAA-adjacent facility obligations—and implement mitigation strategiesMonitor contract compliance across diverse engagement models, ensuring adherence to terms, SLAs, and performance obligationsImplement quality assurance programs—including environment of care rounds, preventive maintenance tracking, and regulatory mock surveys—to maintain consistent deliveryAchieving Financial ResultsPresent comprehensive annual account plans including strategic objectives, client satisfaction results, value-add activities, expansion targets, and financial projectionsGenerate additional revenue through service expansion, scope enhancement, and organic growth opportunities, including capital project management, energy programs, and compliance-driven service upgradesDrive margin improvement through operational efficiencies, standardization, strategic resource deployment, and optimal contract structuringOwn revenue growth targets for the assigned portfolio, translating account-level performance trends into concrete expansion actions and increased spend per accountRequirements10+ years of Facility Management and/or Healthcare Real Estate executive leadership experience with demonstrated multi-client account management; direct healthcare or life sciences facilities experience strongly preferredExtensive experience managing multiple client relationships simultaneously across different contract structures (IFM agreements, technical services, project delivery, managed services, hybrid models) within healthcare or similarly regulated environmentsDemonstrated management of complex portfolio budgets with proven financial stewardship and revenue growth achievementExperience identifying and implementing new product offerings that drive portfolio expansion, with familiarity in healthcare-specific service lines (sterile environment maintenance, medical gas systems, energy resilience)Ability to manage internal stakeholder relationships across matrixed organizations in complex, mission-driven healthcare environmentsProven risk management capabilities including identification and mitigation of operational, financial, regulatory, and life-safety risks across multi-client healthcare operationsDemonstrated executive-level communication skills with proven ability to tailor messaging and style across diverse stakeholder types (investor-owned, academic, nonprofit health system), including delivering persuasive presentations on complex operational and financial topics to senior client and internal executivesProven people-leadership experience directly managing senior facility directors across multiple accounts, including performance management, coaching, and development of site-level leadersCFM (Certified Facility Manager) or FMA certification preferredAbility to travel regularly across a multi-state, multi-account portfolioThis position does not provide visa sponsorship. Location:Remote -Chicago, IL, Dallas, TX, Houston, TX, Sacramento, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. 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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Accepting applications on an ongoing basis until candidate identified.Sacramento, CAType: Full time