Bank Supervisor , Teller Supervisor

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.
Responsible for ensuring our customers receive efficient, friendly service and that common courtesies are extended to every customer. Direct the day-to-day operational activities of the teller area, directly supervise tellers to ensure each customer's experience is positive and memorable, train staff on operational issues, be knowledgeable of policies and procedures, make judgment decisions and coach for referrals. Responsible for expanding and deepening customer relationships by identifying customers' needs comprehensively and matching their needs with selections and resources within the colleague's assigned business line and across all business lines of Associated Bank and coaching the teller team to do the same. Ability to direct and demonstrate all customer channels including the use of digital technology for a positive customer experience. In coordination with the Branch Manager, responsible for the operational integrity of the retail office. Exhibit and support a culture of flexibility and mobility to meet the expectations of our branch and customer needs. May be called on to oversee the office in the Branch Manager's absence. Perform customer banking transactions, identify and service customer needs and resolve issues.
Answer customer questions to ensure satisfaction and safety.
Supervise the teller staff and directing day-to-day operational activities within the teller area.
Support the sales process by coaching and motivating tellers to refer customers in need of additional financial solutions to bankers.
Share product and service promotions and new opportunities with our customers.
Coach, train and develop tellers.
Perform periodic cash counts of teller windows and cash vault.
2-4 years Demonstrated customer service skills in a retail environment and computer experience, Required

Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.
Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. Join our community on Facebook , LinkedIn and X .
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Associated Bank provides additional assistance throughout the application, interview and hiring process. E-Verify Notice English or Spanish . Know Your Right to Work English or Spanish .
The pay range represents anticipated base pay for this role. 17.00 - $24.80 per hour