Head of Client Support Services

Service Manager

Service Managers are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

It is because of our employees that Keffer Auto Group remains the premier place to work in North Carolina. Keffer Auto is always looking for fresh, innovative, enthusiastic professionals driven to succeed in the car business. If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume.

Service Manager Compensation and Benefits:

• Flexible Working Hours
• Health Insurance

~ Service Manager Responsibilities:

Ensure customers receive prompt, courteous, and effective service

Serve as a liaison between technicians and customers

Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer

Manage and hire technicians and service advisors

Ensure customers have a positive dealership experience

Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled

Spend quality time building relationships with the customers

Service Manager Requirements:

Technical automotive knowledge

Demonstrated ability to manage others

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, g

Keffer Volkswagen