Realtors/Mortgage Professionals

The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, including providing analysis and advice to current and prospective clients on home lending solutions that meet their needs and financial objectives. The MLO is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality.

Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.

Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions.

Gather documents at the time of registering a loan and remain the primary point of contact for the client during the loan process.

Maintain high standards of client satisfaction and quality, ensuring sales/originator systems and workflows are efficiently controlled.

Keep informed of trends and developments in the real estate market and mortgage industry.

Works in a branch environment to provide in-person client services 4+ days/week, to include participating in morning huddles and end of day debriefs on targeted days.

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Bachelor's Degree in a business-related field or equivalent experience (preferred)

Work Experience

3+ years Experience as a loan officer in 1st mortgage production (preferred)

3+ years Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred)

Strong customer service skills.

Proficient in sales and service skills, including tele-consulting, prospecting, networking, and COI relationship management.

Demonstrate strong financial acumen by understanding the business priorities of clients, analyzing market trends, and providing strategic advice on mortgage products and lending solutions.

Generate new mortgage business and manage the loan origination process from initial application through to closing.

Navigate the home mortgage process, from application to closing, providing advice on interest rates and repayment terms.

Build partnerships with real estate agents and financial advisors.

General Office – Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io.