IT Asset Services Support Analyst

Position Overview We are seeking an experienced IT Hardware Asset Analyst / Technical Support Analyst to support IT asset management operations, hardware inventory, asset lifecycle tracking, ITSM ticket management, software license tracking, and audit activities.

The ideal candidate will have hands-on experience managing IT assets throughout their lifecycle, maintaining accurate inventory records, working with ITSM ticketing systems, and using Microsoft Excel for asset reporting and reconciliation.

Key Responsibilities

Coordinate the transfer of IT assets between business units and ensure timely completion of asset movements.

Generate, distribute, and review weekly IT asset management reports .

Monitor and manage the ITSM / IT Asset Management queue on a daily basis.

Complete and update ITSM tickets within established service timelines.

Maintain clear and accurate ticket notes to ensure proper documentation of asset and ticket history.

Support asset IMAC (Install, Move, Add, Change) and PC refresh activities.

Perform periodic physical inventories and usage monitoring of IT assets.

Record asset locations, status changes, support incidents, and inventory findings.

Track hardware warranties, maintenance agreements, leases, vendor contracts, and contract expiration dates.

Assist with software license management and maintain accurate licensin