Desktop/Help Desk Analyst

Job ID: VA-811013 (94790927)

Onsite/Local Desktop/Help Desk Analyst with Inventory/Asset Lifecycle Management, ITSM/Ticketing System, Auditing, Software License Management experience

Location: Petersburg, VA (VSU)
Duration: 9 Months



This is an onsite role!

Skills:
IT Asset Management Required 2 Years
Hardware Inventory Management Required 2 Years
ITSM/Ticketing System Required 2 Years
Microsoft Excel Required 2 Years
Asset Lifecycle Management Required 2 Years
Software License Management Required 1 Years
Inventory Auditing Required 1 Years
Must be able to lift, pull or push 50lbs as a regular part of the job duties. Required 1 Years

Description:
Manages VSU IT hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports.

Coordinate the transfer of IT assets between business units with 5 to 7 business days.
Generate, distribute, & review weekly IT asset management reports.
Complete ITSM tickets within 7 10 business days.
Monitor the ITSM IT Asset Management queue on a daily basis.
Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.
Correctly Managing ITAM Queue
Assist With Asset IMAC and PC Refresh process
Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

innoSoul, Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically, business solutions for Application Development, System integration, network or software installation support, Custom Web Development, Hosting solutions. Our value-added solutions leverage technology to enhance business performance, increase productivity and secure data.