Head of Operations & Business Management

Operations Manager - Orlando, Florida
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.
We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
The Operations Manager contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Manager oversees all aspects of the day-to-day processes, including management and development of the Operations team to ensure key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively leads the implementation of policies and procedures.
Operational Excellence / Compliance

Ensure proper understanding and execution of all Maison policies and procedures within the boutique, lead and influence compliance among the broader team
Oversee proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
ensure appropriate packing, shipping, and receiving procedures are maintained particularly for high value creations
Oversee financial aspects of boutique sales; to sustain efficient business operations and seamless client experience
Oversee inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
Partner with boutique management to monitor and control boutique operating costs and ensure effective allocation of resources
Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
Oversee the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; lead, implement, and maintain Lean/5S strategies for optimal storage organization in partnership with Regional Operations Manager
the client repair flow, execution of reports, and monthly inventory/reconciliation)
partner with management to implement and execute action plans
In partnership with boutique management, oversee overall display maintenance of the boutique (e.g., proper visual standards, product maintenance and understock organization, cleanliness, etc.)
Oversee daily set up and break down of boutique for opening/closing in partnership with management team
Exhibit strong communication and problem-solving skills by partnering effectively with boutique management, commercial network, regional leadership, and corporate departments as needed
Key user of new operational tools and rollouts as needed: collaborate with Regional Operations Manager and/or corporate teams on testing, sharing feedback, in-boutique training, and driving adoption
Develop fundamental brand knowledge to convey Cartier heritage and values
Remain current on all industry news, local/global competition, and connection to community
Remain aware and keep current of competitor landscape, ensure Cartier service and operations remain competitive and unique with the highest degree of excellence
share and collaborate with region and network peers on operational best practices
collaborate with management regional leaders to provide ideas and solutions to client-facing teams
Build a transversal team and set expectations so all team members are responsible for operations
Lead with authenticity and drive transparency, serve as a consistent and communicative voice with key updates and information
Train, develop, and motivate team Operations team; show proactive leadership by facilitating idea generation and creative problem solving; Deliver and document clear and consistent performance management feedback, provide ongoing coaching (on-the-spot, etc.) Have a 360 view of talent (internal and external), and serve as a "talent ambassador" by conducting external pipelining activities
Be an active member of the network Operations community
Knowledge and Compliance

Possess basic understanding and knowledge of brand and full range of all products and services
Bachelor's degree in a business-related field

5 - 8 years of operations management experience in luxury retail environment
~ Required experience in leading leaders and managing direct reports

Excellent computer skills and use of technology
Exceptional skills in Microsoft Office applications, especially Excel
SAP knowledge preferred
Additional language skills are a plus
Personal Skills:

Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as needed
Proactive approach to analyzing business and human resource needs
Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.