2nd Shift Matron

Telehealth Urgent Care Program
Telephonic after-hours call - evenings, nights & rotating weekends required
Full time (40 hours)
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. The Telehealth Urgent Care program is a comprehensive integrated care delivery program. The National On Call advanced practice clinician (APC) is responsible for providing telephonic/telehealth care and direction to patients, caregivers and facility staff providing 24/7 coverage including holidays.
In this remote role you will provide virtual care for patients in various settings. This excellent opportunity affords a collaborative role bringing enormous satisfaction in the care and comfort of our patients. Optum is transforming care delivery with innovative and personal care. Scheduling: This is a full time, work from home position requiring various shift coverage with a mix of weekday, weeknights, weekend, and holiday coverage. While shift times can vary, we provide coverage to members 24/7 including all company recognized holidays.
Every other weekend coverage between 8-12 hour shifts covering both day and night shifts is required based on business needs

• Each FT/PT employee is eligible to have up to 6 weekend shifts a year for PTO
• Unapproved time away/Unpaid Time Off will result in need to add additional weekend shift to your schedule based on need

Holidays are required for all APCs on a rotation basis
Holiday scheduling is completed at the beginning of the year for advanced planning. Holiday coverage is provided beginning at 5pm, the end of the last business day, to 8am of the resumption of business hours
You'll enjoy the flexibility to work remotely from anywhere within the U.Available on provided telephonic platform, both taking and placing calls to coordinate and manage care for members between care givers, facilities, hospitals, primary care providers and the Optum field colleagues
Available to use video platform based on clinical need
Utilize EMR proficiently to provide acute care to members during all shifts and holiday hours
Care Delivery
Deliver cost-effective, quality care to members
Manage both medical and behavioral, chronic, and acute conditions effectively, and in collaboration with a physician or specialty provider
Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations
Responsible for ensuring encounter is documented appropriately to support the diagnosis at that visit
The APC is responsible for ensuring that all quality elements are addressed and documented
Must attend and complete all mandatory educational and MyLearning training requirements
Care Coordination
Coordinate care as members transition through different levels of care and care settings
Monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change
Review orders and interventions for appropriateness and response to treatment to identify the most effective plan of care that aligns with the patients' needs and wishes
Address and be able to have advanced care plan conversations with members and families
Evaluate the plan of care for cost effectiveness while meeting the needs of members, families, and providers to decrease high costs, poor outcomes and unnecessary hospitalizations
This is a virtual patient facing role that requires excellent customer service to all parties including members/families, facilities, the entire interdisciplinary care team (PCPs/specialists) and Optum staff
Regular and effective communication with internal and external parties including physicians, patients, key decision-makers, nursing facilities, field staff and other provider groups
Ability to meet shift scheduling requirements, and attendance expectations
Function independently and responsibly with minimal need for supervision
Participate in quality initiatives
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
NP: Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program
Active Nurse Practitioner certification through a national board:
NP: Board certified through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center, with certification in one of the following:
Family Nurse Practitioner
Adult Nurse Practitioner
Gerontology Nurse Practitioner
Adult-Gerontology Acute Care Nurse Practitioner

Ability to work scheduled shifts in accordance with scheduling policies
Proficient computer skills including the ability to document medical information with written and electronic medical records
Experience in meeting the medical needs of patients with complex behavioral, social and/or functional needs

• Experience working in a nursing home, or with seniors in an acute care facility
• Ability to develop and maintain positive customer relationships
• Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

United Health Group