Salesperson for Retail Sales

We’re the feel‑good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise.

You will do this by living and breathing our brand values in everything you do: Customer Obsessed, Play To Win, We Are One and It Starts With Me.

You will inspire our customers to look good and express themselves with the latest fashion wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating our Customer Obsessed value.

CUSTOMER

You’ll help inspire our customers to look and feel good by delivering our service techniques

You are able to create a fantastic customer experience and you let your personality and individual style shine through in everything you do

We’re Omnichannel, which means we don’t just sell products in store, but online as well, through our App and website so if a customer can’t find what they are looking for in store, you will help them find it online. In doing so, you will make it easy for them, so they feel like they are shopping with one brand

You’re passionate about understanding who our local customers are and embrace this to not only drive sales but also connect to our customers and the local community including our charity partners

You’ll support in delivering great standards in store, and helping create a visually exciting experience that inspires our customers to walk in and shop with us

You will help to create an environment that embraces everyone, valuing different people and different opinions and encouraging everyone to have fun and have a voice

You’ll be able to work collaboratively to deliver our Retail Strategy

You recognise your own contribution makes a difference towards performance and Objective Key Results (KPIs)

Keep up to date with everything New Look has to offer so you can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness

You will ensure the store environment is safe for our customers and team members by understanding your responsibility to follow all Health and Safety procedures

You’ll help protect our profit by understanding the areas the store needs to focus on to maximise sales, reduce loss and control our costs

You will fulfil your responsibility to remain compliant with all Mandatory Training Modules

You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time

You understand who the core customer is that shops within your local market

Retail is fast paced and forever evolving you embrace this change and demonstrate resilience, supporting your team members to do the same

Previous experience in retail is desirable but not essential

Local New Look store

The Your Voice Representative role is incredibly important in store, as you’ll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel and about how we can help in continuing to make New Look a great place to work

You’ll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi‑annual divisional Your Voice meetings too. You’ll have close relationships with your team and will role model the company values, showcasing a great example to customers and your team

As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management

In some circumstances you will be a keyholder to

In both circumstances, you’ll ensure all our H&S and security procedures are adhered to, and you’ll be responsible for the team, service levels and stock in the absence of a member of management.

You’ll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development

Your passion and confidence shines through as you share and shape the performance of your department utilising data and reporting

You’re the go‑to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance

Visual Merchandising Specialist

You’ll support delivery of the brand VM and POS guidelines through great product handling and retail standards, showcasing your visual flair

You will regularly support floor moves in line with trade activity i.e. sale or promo launch

You’ll keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting

We celebrate inclusion and diversity in everything we do. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns.