Head of Client Support Services

Full-time
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General Services Corporation (GSC) has been in the business of providing multifamily housing since 1975. residents and employees are necessary to the growth and long-term success of the Company and its employees.
Conduct any and all communications with our customers, prospects, applicants, residents, or coworkers in a manner
consistent with the Company's Customer Service Program and Philosophy
Ensure adherence to all company policies and procedures

SERVICE

Supervise the following service employees: service technicians, carpenters, turnover coordinators, customer service
Supervise all on-site service operations including work orders, turnover service, vehicles, equipment, paper flow, and
Supervise service request completion to include the distribution of work order assignments and maintaining an
acceptable number and quality of completed work orders to Company standards.
Ensure timely completion of all inspections and reports.
Review and make recommendations on major equipment acquisitions.
Supervise regular annual inspections for the condition of Presumed Asbestos-Containing Materials (PACM's) and Lead-Based Paint (LBP) where applicable.
Interview applicants for all service positions.
Approve timecards in the HRIS system for all service employees.
Ensure employees are trained on the O&M Plans for Lead, Asbestos, Mold and Meth, Asbestos Work Practice
Ensure all necessary Personal Protective Equipment (PPE) is available to employees.
Train employees as new chemicals (Safety Data Sheets) are introduced in the workplace in accordance with the
Ensure that E-Binder is accurate with all documented on-site chemicals and is compliant with Safety Data Sheets.
Ensure no chemicals are used on-site when there are no SDSs present.
Arrange training for any new employee who may use a hazardous chemical.
Ensure that employees are not exposed to hazardous chemicals unless proper training and PPE are supplied.
Schedule and coordinate vendor services related to apartment turnovers, including painting, flooring, cleaning, and
Provide final quality inspections of ready vacant apartments. Ensure apartments of all unit types are available at all times.
Complete exit inspection (Form 101) in conjunction with NetVendor inspections on vacant apartments (with
Manage vendor cost, coordination, and quality of completed services to meet Company standards.
Assist Property Manager in responding to all service-related complaint letters and legal resident-related problems.
Supervise the preparation of the following budgets and ensure operations are within budget limits:

Ordinary Operations Cash Flow for related accounts
Ensure compliance with the Operations and Maintenance (O&M) Plans for the Methamphetamine Decontamination
Program, Lead-Containing Coatings (Lead), Asbestos-Containing Materials (Asbestos), the Asbestos Work Practice
Implement Safety Data Sheet (SDS) recommendations for the HazCom Program.
Review email communications from internal and external customers and provide timely responses to ensure
Education: High School Diploma or equivalent preferred.
Three years of building maintenance experience in a supervisory capacity. Processing basic computer knowledge
Proficiency of the English language
Must consent to work with regulated chemicals and/or materials and/or substances.
Must obtain medical clearance to wear a respirator (provided by the Company), be clean-shaven, and consent to wear a respirator in accordance with the Respiratory Protection Program.
Support the Company's efforts to prevent and/or eradicate crime.
Attend In-House Training Programs:
New Hire Customer Service
Fair Housing
Customer Service Refresher
Emergency Response
Management Skills Training
Mold and Lead Awareness (where applicable)
Service Operations
Personal Protective Equipment
Asbestos Class III and II (Floor) and Refresher (where applicable)
Vehicle Policy
Other Training Programs as required.

A valid driver's license and proof of insurance required, along with a passing criminal background check and pre-employment drug testing.
GSC is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.