Head of Operations & Business Management

Employment Type: Full time Shift: Day Shift Description:
Enable ministry level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business; Collaborate with System Services Function Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Provides decision support, operations &/or optimization leadership focus.
Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
Providing advice, guidance & leadership to RHM & Ministry leaders in developing strategies & in the achievement of performance goals.
Enable Collaboration across & within System Services Function Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations
Providing advice, guidance & leadership to System Services Function Area, Regions & Health Ministries.
Leading standardization/systemness & optimization of policy, process, methodology, establishing a national community of practice
Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend
Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives
Organization-wide focal point for establishing functional strategies & governance over financials & staffing
Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
BA or BS degree preferred in Hospitality Management, Environmental Services, Business Administration, or other related field
Minimum of seven (7) years experience in healthcare hospitality management, to include direct supervision and managing or leading a team
Experience of computer-based programs (MS Word, Excel, Outlook, PowerPoint, Teams)
Master’s Degree in Business Administration, Healthcare Administration, Hospitality Management, or other related field
10+ years of experience in Healthcare Environmental Services, Food Service Management or Hospitality Services, to include strategic and operational experience managing and leading large teams
Includes continuous work time indoors (subject to travel requirements) under temperature-controlled & well-lit conditions; may encounter occasional variable external environmental conditions.
occasional travel; continuous use of computer; Adapt to frequent interruptions, shifting priorities & stressful situations; understand & relate to complex ideas & concepts & be able to remember multiple tasks & regimens extending over long periods of time & work on concurrent tasks / projects.
give / receive instructions & other verbal communications in-person & over the phone / computer / device / equipment assigned with some background noise.
Continuously maintain a safe working environment & use available personal protective equipment (PPE).
KEY: Average Workday Activity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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