Head Of Quality Control & Quality Assurance

The QA/QC/Warranty Manager will be responsible for evaluating owner warranty requests, scheduling subcontractors, and ultimately completing each warranty claim ensuring the highest level of service to the owner/client. This position identifies and coordinates warranty claims, proactively monitors resolution while promoting strong relationships with both internal and external customers.

Essential Functions Management of warranty claims.

Evaluate claims and determine the nature of the problem. If further clarification is needed, obtain all information prior to contacting the subcontractor. Within 24 hours of receipt of Warranty Claim from the Owner, provide the appropriate subcontractor notice of the claim via email. Works with Project Manager and Project Coordinator on the scheduling and coordination of the eleven (11) month warranty walk. Ensures all eleven (11) month warranty claims are resolved to the owner’s satisfaction. Conduct follow-up visits with the owner to assure customer satisfaction (i.e. Hold subcontractors accountable for any substandard work and quality repairs. Evaluate subcontract performance as it relates to warranty requests. Provide up-to-date information to General Superintendent and/or Vice President as it relates to the quality of workmanship and details. Manage the correction of minor warranty-related issues such as paint, drywall, hardware, cleaning, concrete patches, trim carpentry, etc. Properly manage and maintain MYCON and rental tools/equipment. Perform inspections as directed on ongoing construction projects to ensure work is in accordance with construction documents. Inspections will principally address water and air intrusion. Analyze the root causes of warranty claims and identify methods to reduce claims. Knowledge, Skills & Abilities Strong consistent and exceptional customer service. Competent in tool & job site safety. Ability to manage multiple tasks efficiently. Ability to think outside the box with creative problem solutions. Ability to utilize the electronic devices required to properly communicate and document claims. Conflict resolution skills to manage confrontational situations and maintain objectivity and a calm professional manner.

Minimum Requirements 5+ years of QA/QC/warranty service required.

High school diploma or equivalent required.

Intermediate practical knowledge of Microsoft Office (Word, Excel)

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The Employee must be able to work and adapt to outside temperature fluctuations such as the heat of the summer and the cold of the winter months. Reliable, predictable attendance at the scheduled site/office Ability to work in a sometimes stressful environment Ability to work collaboratively as part of a team

Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at MYCON.

Established in 1987, MYCON stands for quality, performance, integrity, and innovation. We utilize cutting-edge technology and decades of experience to take each project to the next level. MYCON is family-owned, and our strong values compel us to deliver the personal, responsive service expected from a trusted partner. Our client-focused, relationship-driven approach sets us apart from other contractors, and we are proud of the solid reputation and long-standing client relationships we have built by consistently delivering exceptional value and service.