Full Time Loan Processor I

Company: Diversified Members Credit Union

Diversified Members Credit Union (DMCU) is a member-focused financial institution dedicated to providing exceptional financial services and lending solutions to our community. Our mission is to empower our members through personalized service and innovative financial products.

The Consumer Loan Processor is responsible for efficiently processing consumer loan applications, ensuring all underwriting conditions are addressed, and that loan documentation is complete and accurate. This role involves coordinating with loan officers, management, other credit union team members, and members to facilitate timely closings and disbursements. The Loan Processor plays a key role in maintaining compliance with internal policies and procedures and enhancing the overall member experience.

* Reviews loan applications and documents; ensures Loan Officers decisions are followed, gathers necessary documentation from members such as financial statements, payoffs, lien perfection documents, and coordinates closing schedules with members or other credit union colleagues.

Meet with members to support with application intake process via in person or by telephone and cross sell/refer credit union products and services to meet members financial needs.

Provide members with prompt and responsive service by actively monitoring and answering incoming calls in the call queue.

Ensure all lending activities and processes are conducted in accordance with internal policies, procedures, guidelines, and comply with relevant state and federal regulations.

Maintain quality loan documentation (loan notes) including verification of income, lien perfection secured, and ensuring loans are disbursed accurately and required documents are signed.

Proactive in monitoring the loan origination system (LOS) queue management ensuring all applications requiring follow-up or member contacts are reviewed and contact efforts documented.

Conducts loan file quality reviews for accuracy, timelines, and adherence repayment terms as decisioned by the Loan Officers.

Mentor, support, and cross train team members or other credit union staff as requested.

High School Diploma or equivalent.

Minimum 2 years of consumer lending experience or related field.

Proficient with Microsoft Office Applications (Word, Excel, Outlook)

Adept in Lending and Servicing software and applications.

Must be dependable and willing to work additional hours when necessary to serve both internal and external members.

Completion of all required compliance and information security training annually

The hourly range for this position is $18-$23/hour, depending on experience, qualifications, skills, and relevant expertise. 90% Company-paid health and dental insurance

• Company paid life Insurance on your 91st day
• 15 paid holidays
• Tuition reimbursement up to $3,500 annually
• This position is an onsite full-time role reporting to our Assistant Credit Manager at our Detroit Main branch location.

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