Head of Customer Service (Remote)

Salary: $78,000 - $82,000

Other Forms of Compensation: FULL BENEFITS, PTO, 401K

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Chartwells Higher Education is seeking a self-motivated individual for the role of Director of Dining Service II at Stetson Hall with Northeastern University in Boston, MA. In this role, you will advise and provide hands‑on support in the day‑to‑day operations and financial success of one or more foodservice locations on the campus. This includes adhering to contract guidelines, the Health Department’s regulations, company standards, and expectations of food quality, freshness, and presentation. With Chartwells rapid growth trajectory, there's immense potential for you to advance professionally and make an immediate impact on our food service operations.

This location features a number of unique stations offering a wide assortment of both homestyle classics and the latest culinary trends. Anything your palate desires – from a charbroiled all‑natural beef burger to a made‑to‑order omelet – is available.

Key Responsibilities

Supervise the hiring, training, and development of staff to uphold excellence in service and food quality.

Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently.

Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs.

Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers.

Foster strong client relationships to align our programs with their objectives, driving happiness and retention.

Perform other duties as assigned to support the efficient functioning of dining service operations.

Preferred Qualifications

Associate degree preferred.

Five or more years of operational food service management experience.

Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation.

Strong leadership abilities with validated experience in supervising and developing staff.

Excellent organizational skills and ability to prioritize optimally.

Outstanding customer service skills with a dedication to maintaining high standards of quality.

Proficiency in preparing and analyzing financial reports.

Flexibility to work evenings, weekends, and holidays as needed.

Must be experienced with computers.

ServSafe® Certified.

Embark on a dynamic career journey with us, where innovation and creativity thrive, and your contributions make a tangible impact on campus life! Join our team and be part of shaping exceptional dining experiences.

Chartwells Higher Education is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Certain positions may require Florida Level 2 background screening. Details:

Chartwells HE

CINDY SCHOENFELD

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