Head of Operations & Business Management

Administrative Resource Center

Ballard Spahr is a nationally recognized law firm with more than 750 lawyers across 19 offices in the United States. Inclusion: Join a Business Resource Group and share cultural, experiential, or job‑related interests, experiences, and background.

Impactful Contributions: Play a pivotal role in developing industry‑leading solutions that make a significant difference in legal practice and client service.

As the ARC Operations Manager within the ARC team, you will support a highly efficient and effective word‑processing and document‑services operation. Under the general direction of the Director, you oversee the day‑to‑day functions of the Administrative Resource Center, ensuring consistent, high‑quality service delivery. You serve as an accessible resource for all firm personnel, proactively engaging with users and assisting with their document needs. You supervise shift coordinators, monitor timely completion of routine tasks, and manage the intake, assignment, and reporting of all work requests.

Manage Intake Requests: Monitor service and resource request system queues, assess each request, estimate completion time, and communicate with requesters as needed.

Coordinate Workflow: Assess priorities for ARC staff, manage all work assignments, oversee special projects, arrange coverage, assess overtime needs, train temporary staff, and manage assignments to Opensity backfill.

Ensure Quality: Ensure quality control through thorough proofing and editing of department work products.

Create Structure: Work closely with department management on developing and implementing policies and procedures; assess team equipment and software; provide risk management guidance; Assess Performance: Participate in recruiting and training new ARC personnel; provide input in performance evaluations; Report regularly to department management on team goals, objectives, projects, and accomplishments.

Detail‑Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently.

The ideal candidate will hold a high school diploma, with a bachelor's degree preferred, and bring at least three years of experience in law firm practice support or word‑processing services, including prior supervisory or management experience. They should demonstrate advanced proficiency in Microsoft Word, Outlook, PowerPoint, and Excel, strong typing skills of at least 70 WPM, excellent grammar and proofreading abilities, familiarity with legal terminology, forms, and electronic court filing. Experience with legal‑specific software such as AIA, NetDocs, WorkShare, Litera ChangePro, and BigHand Dictation is strongly preferred. The role requires strong initiative, ability to work independently with minimal supervision, and interpersonal skills necessary to collaborate effectively with personnel at all levels. For eligible employees, Ballard Spahr offers medical, dental, vision, and life insurance; health savings accounts; flexible spending accounts; short and long‑term disability; a 401(k) retirement savings plan; paid holidays; and an employee assistance program. A detailed summary of available benefits can be found on our Careers website.

We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.