REFERRAL COORDINATOR - AMBULATORY CARE MANAGEMENT

The Referral Coordinator I manages diagnostic orders placed by the provider. The Referral Coordinator I is responsible for effectively communicating with patients, providers (internal and external), central scheduling, and insurance companies to ensure continuity of care.

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. Comprehensive primary care.
Dental services.
Behavioral health care.
Care management.
Nurse care management.
Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.
We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.
North Shore Community Health's mission is to build healthy communities by providing exceptional care to all.
Healthy People | Vibrant Communities
We take our responsibility to ourselves, each other, and the NSCH Community very seriously. Integrity is the foundation of healthy relationships. To have courage is to have the fortitude to take risks and to extend one's behaviors, actions, and thoughts beyond one's comfort zone. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.
NSCH is committed to the health and well-being of its community, patients, and staff. We, North Shore Community Health (NSCH), are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Collect proper supporting data for diagnostic orders before sending to central scheduling.

Verify insurance and obtain prior authorizations with insurance companies via phone, in writing or electronically.

Document entry in EMR as a non-billable encounter and enter the specialty appointment in the referral template.
Provide feedback to manager and/or care team members.

Digium/Switchvox phone system, EPIC for medical appointments, Dentrix for dental appointments)

• Warm and professional telephone manner with patience and good memory
• Competency with Microsoft Office Suite; experience with EPIC is a plus
• Ability to maintain strict adherence to confidentiality policies
• Commitment to incorporating North Shore Community Health's mission and values into daily activities
• High School diploma or equivalent
• Minimum of two (2) years of customer service experience, preferably in a medical or office setting
• Bilingual in Spanish/Portuguese and English preferred

Clinic, urgent care, mobile unit, telehealth, etc.

• Regular interaction with colleagues, supervisors, and/or clients occurs in person, by phone, and via digital communication platforms.
• Standard office hours apply, with occasional flexibility required to meet deadlines, attend meetings, or respond to organizational needs.
• Work may require sitting or standing for extended periods, using computers and other standard office equipment.
• Employees are expected to follow all organizational policies and procedures, including those related to safety, confidentiality, and ethical conduct.

Occasional lifting of materials (e.g., boxes, equipment) weighing up to 50 pounds

• Ability to sit or stand at a desk for extended periods, with consistent use of computers and telephones
• May be required to travel to multiple sites within a single day

As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and pre-hire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at View email address on click.appcast.io North Shore Community Health, our commitment lies in fostering a diverse workforce. Your skills could be a great fit for this role or other opportunities within North Shore Community Health.
With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England's coastal charm just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. North Shore Community Health