Field Service Engineering Tech

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Inkjet Solutions, a division of the Agfa-Gevaert Group, specializes in innovative inkjet printing technologies for a wide range of industries, including commercial printing, packaging, textiles, and industrial applications. The company offers high-quality digital printing systems, including hardware, ink, printheads, and software, designed to deliver precise, vibrant results across various materials. We are looking for a Field Service Engineering to join our growing team. You will be responsible for properly managing customer accounts assigned by providing the hardware/software maintenance of stand-alone Agfa products and/or associated peripheral equipment. Major responsibilities centre on implementing timely, effective installation and repair services as well as ensuring customer satisfaction and the active promotion of all company offerings.

Remote: Dallas, Texas

Responsible for the installation and repair of assigned Agfa products, to include safety verification of electrical and environmental factors at customer site, testing of product to ensure functional operation, verification of operating performance with customer, and review of the basic operational functions with the customer to meet our training obligation at installation.
Performs preventive maintenance and repair functions on assigned SMA, courtesy visits as required, and time & material accounts.
Maintains regular communications with Regional Manager to provide prompt escalation to difficulties and ensure customer satisfaction.
Documents service calls, expenses and time reports on a daily basis and submit to zone office on a weekly basis according to established procedures; Responsible for parts ordering and returning repairable spare parts components.
Ensures the service ready condition of service aids, tools and diagnostic equipment.
System Maintenance Agreements, Professional Services, Products)
Understand and adhere to all safety policies on the job and while driving company vehicle.
Quickly ascertain customer demeanor and personality and be able to interact effectively.
Be resourceful and creative but work without supervision while staying motivated.
Incumbent serves as onsite conduit to Agfa management and Sales for customer issues: sales needs, political environment, staff changes, etc.
Product expertise might be limited to similar product lines and customer environments: processors, inkjet, commercial, newspaper.

Minimum of an associate degree in electronics technology or equivalent.
Minimum 2-3 years’ experience in a high-tech field, printing, publishing, and/or inkjet environment.
Problem Analysis & Judgment
Knowledge of the Graphics, Inkjet, Printing/Publishing Market an asset
Strong customer service & support principals
Experience and understanding of remote diagnostics.

(Listen and communicate with respect, support decision for teams’ benefits)
Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).
Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

Challenging environment combined with a supportive management structure.
Diversity and Inclusion:

We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement.