Food Service / Restaurant - Waitress

Job Title

Food and Beverage Service Associate

Summary of Position

Provide friendly, responsive service to create an exceptional food and beverage experience for guests on and off the golf course. Responsibilities include, but are not limited to: serving food and beverages to customers while operating a beverage cart or inside the clubhouse restaurant/bar/banquet facility; handling cash and credit card transactions through the golf course point-of sale (POS) system; cleaning and maintaining service areas; and performing other tasks in support of the golf course food and beverage operation. Includes working off season special events.

Essential Duties and Responsibilities

• Welcome and greet guests with enthusiasm and friendliness.
• Serve food and beverages, including alcohol, to customers.
• Verify age of customers who order alcoholic beverages.
• Follow all relevant health department rules and regulations and observe the principles of safe food handling and service.
• Inform and answer guest questions about food, beverages, and menu changes in the clubhouse and on the golf course.
• Serve as concession sales person to golf course customers on the golf course and practice areas.
• Take food and beverage orders from guests inside club house and enter orders in point-of sale system.
• Identify food and beverage orders when ready and deliver items in a timely manner.
• Perform side work at the start and end of each shift as required by service station assignment. May include table and chair set up, cleaning, re-stocking product, helping to park carts during inclement weather, and preparation of concession food items such as making sandwiches and heating brats/hot dogs.
• Maintain a professional appearance in compliance with stated dress code guidelines.
• Monitor and observe guests' dining experience, ensure guests are satisfied with food and service, and respond promptly and courteously to guest requests.
• Prepare and present final bill; accept payment, including processing credit card charges or making change if applicable; balance receipts; thank guests for their visit and invite them to return.
• Fill in as directed or when need is apparent to ensure the smooth and efficient operation of the food and beverage operation, including assisting other servers, clearing and resetting tables, etc.
• Clean food and beverage service areas and ensure they are maintained in compliance with State of Minnesota Health Department regulations.
• Assist with ordering, purchasing, and receiving of food and beverage products as assigned.
• May assist in pre-season preparation and/or post-season close down of food and beverage operation.
• Operate and navigate on the golf course property in the concession cart.
• Comply with all applicable laws, ordinances, and policies related to serving of alcoholic beverages.
• Adhere to all safety rules and regulations; follow safe work practices according to law, City practices, and generally accepted safe work standards.
• Timely and accurately record all tips received from customers and submit reports to payroll in compliance with City policy and IRS regulations.
• Perform other duties consistent with the responsibilities of the position as apparent or assigned.

Qualifications

Minimum Education/Experience Requirements:

• Must be 18+ years of age.
• Excellent interpersonal skills and problem-solving abilities, including ability to listen and communicate effectively, relate to others, and work productively within a team.
• Basic math skills and ability to handle money and operate a point-of-sale system.
• Ability to maintain a positive and professional attitude toward work, the public, and coworkers even in stressful periods where multiple demands may occur.
• Demonstrated ability to maintain the highest level of integrity.

Preferred Qualifications:

• Food serving and/or bartending experience.
• Knowledge of basic alcoholic beverages and ability to mix cocktails.
• Experience in banquet service.

Working Conditions and Physical Requirements:

• Work is performed both indoors and outdoors on golf course as required.
• Primary job functions require ability to stand, walk, and bend for long periods of time; lift and maneuver trays of food weighing up to 15 – 20 pounds; and drive a concession cart. Visual acuity to see menus, take customer orders, review customer bills, and smoothly navigate dining area, kitchen and other facility areas.
• Requires ability to work flexible hours including weekends and some holidays.

Additional Information

• Reports to: Golf Course Clubhouse Coordinator
• Schedule: 8-28 hours per week. Requires ability to work flexible hours including weekends and some holidays.
• Tips/Gratuities: This position is eligible to accept tips from customers and must comply with the City's Tip Income Policy.
• Other: Offers of employment are contingent upon successful result of a background investigation. Accepting applications until positions are filled.