Head of Operations & Business Management

Macy’s is more than just a store. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. The Manager, Operations ensures efficient operations and achieves profitability and omni-channel goals. They oversee expense management, shortage prevention, staffing and scheduling, merchandise flow, customer service, and housekeeping and safety standards. Reporting directly to the Director, Stores Operations, this role provides a career path in Regional Operations, Asset Protection, or Store Management.

Manage payroll and non-payroll expenses, directly responsible for EBIT%.

Direct receiving and processing of all merchandise receipts; ensure back-of-house standards are maintained.

Analyze store shortages and implement reduction initiatives in partnership with the Asset Protection Manager.

Ensure thorough understanding of procedures, policies, exposure standards, and shortage awareness by the store team, including all People Leaders and Colleagues.

Train, motivate, and develop the operations team to maximize their potential and business opportunities.

Oversee total store maintenance to create a safe and clean environment for customers and colleagues.

Manage supply budgets and ensure the store remains stocked with selling supplies and other required items.

Create a positive, inclusive work environment focusing on internal and external customer service and safety.

Monitor and address performance issues promptly; Lead Colleagues in support of community service opportunities.

Drive overall Store Scorecard results by focusing on tactics such as shopping environment, pricing and signing, workload planning, staffing and weekend compliance, logistics, shortage, and safety.

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Leadership and Team Management: Strong leadership profile with the ability to inspire, motivate, and build effective teams.

Financial Acumen: Experience in managing payroll and non-payroll expenses with direct responsibility for EBIT%.

Operational Expertise: Proficiency in overseeing merchandise receipt processing and maintaining back-of-house standards.

Training and Development: Skills in training, motivating, and developing team members to maximize potential and business opportunities.

Problem-Solving and Decision-Making: Ability to address Colleague concerns fairly and effectively manage time and priorities.

Strategic Planning and Execution: Commitment to exemplifying the highest integrity and professional business standards.

Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of prior management experience, preferably in a retail environment.

Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Performance-based incentives

Employee Assistance Program with mental health counseling and legal/financial advice

Tuition reimbursement

Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.