Head of Services - Support and Managed

The ideal Service Manager is a guest-focused leader who sets the standard for elevated service and leads from the floor. This role is responsible for coaching front-of-house teams, reinforcing brand and service standards, and ensuring smooth coordination between service and culinary staff. With strong attention to detail and a passion for hospitality, the Service Manager helps preserve the Ray’s legacy while consistently delivering refined, memorable guest experiences.

TEI Hospitality is hiring to join our team!

Ray’s on the River is an award-winning Atlanta institution, renowned for prime steaks, fresh seafood, fine wines, and gracious hospitality. Deliver warm, polished, and personalized service that consistently exceeds guest expectations.

Lead, support, and coordinate front-of-house service teams to ensure flawless execution each shift.

Observe service performance on the floor, providing real-time coaching and addressing opportunities with professionalism and discretion.

Serve as a primary point of contact for guest feedback, resolving concerns thoughtfully and promptly to preserve the dining experience.

Uphold and model Ray’s service standards, ensuring consistency, grace, and attention to detail at every touchpoint.

Partner with leadership to develop initiatives that elevate service quality, guest engagement, and overall experience.

Build genuine relationships with repeat guests and VIPs to foster loyalty and long‑term connections to the brand.

Review guest feedback and trends to identify opportunities for service enhancements and continuous improvement.

Support service‑driven strategies that enhance guest retention and reinforce Ray’s reputation for excellence.

Oversee daily front‑of‑house operations, including scheduling and floor coverage, to support seamless service.

Train and mentor service staff on fine‑dining etiquette, service sequences, and hospitality best practices.

Ensure quality control through consistent service execution and adherence to established procedures.

Demonstrated experience in a hospitality or service‑focused environment, preferably within upscale or fine‑dining settings.

Deep understanding of hospitality service standards, guest engagement, and service recovery best practices.

Collaborative leadership style with the ability to work independently and as part of a cohesive management team.

Flexible availability, including evenings, weekends, and holidays as required by restaurant operations.

Health Insurance

Dental Insurance

Life Insurance

Short‑term disability

Flexible spending Account