Head of Programme Management

Internet Testing Systems (ITS) is seeking a Program Manager to join our team in Baltimore, MD.  REMOTE Eligible (prefer East Coast time zone). NO 3rd party resumes will be accepted.
ITS is a rapidly growing technology company providing cutting-edge technology and quality service to the computer-based testing industry. Because of our unique and leading-edge software environment, our employees typically experience a dramatic increase in their skills and knowledge as they work at ITS.
The Program Manager does not need to be a software developer but must be comfortable working in a technical software environment, understanding system workflows, asking thoughtful technical questions, and translating client needs into clear requirements for development and operations teams. Account Manager:
Owns the client relationship with our external customers
Builds and maintains strong, long-lasting customer relationships.
Develops a trusted advisor relationship with customer stakeholders and executive sponsors.
Experience in delivering client-focused solutions based on customer needs.
Is lead for all project requests
Understands software requests and can evaluate the impact based on the request
Is the liaison between the customer and our technical teams translating business requirements into functional requirements.
Has an analytical mindset, enjoys reviewing software needs, evaluating solution options, and making recommendations to further their customers’ testing program.
Demonstrates technical aptitude by quickly learning complex software workflows, understanding system dependencies, and identifying the right questions to clarify requirements, troubleshoot issues, and support solution design.
Project Manager:
Owns projects for customer implementations acting as liaison with customer and internal teams
Ensures the timely and successful delivery of our solutions according to customer needs and objectives.
Builds and maintains project plans and reports on project progress to milestones.
Analyzes project interdependencies to effectively structure schedules and resources.
Monitors project progress and recognizes when intervention is necessary to meet productivity, quality, and client-satisfaction goals and objectives.
Operational Manager (handles day-to-day operations of the program)
Performs program configuration
Performs complex analysis and troubleshooting to resolve problems and issues as they develop, ensuring a proper level of timely communication to both internal and external stakeholders.
Is bright, dedicated, organized, passionate about technology, and enjoys working with customers and internal teams.
Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
Strong emotional intelligence and interpersonal skills.
Proven ability to manage multiple medium to large projects following established processes to deliver against approved estimates for quality, on-time, and on-budget projects.
Ability to perform complex data analysis, research and troubleshooting.
All team members are expected to incorporate security best practices into their daily work, ensuring that data protection and risk mitigation are considered at every stage of a project or task.
Bachelor’s degree with a technical aptitude to understand software systems or relevant work experience
Technical project management experience (min 5 years)
Client management experience (min 5 years)
Advanced MS Office skills (Word, Excel, PowerPoint)
Technical understanding of API integrations, Microsoft Azure, Amazon Web Services, Akamai CDN
Project Management Professional (PMP®) certification
Experience with MS-SQL, XML, and HTML
Remote and hybrid work options
Health, dental, vision, FSA, HSA, disability, and pet insurance
Student loan assistance Tuition assistance and certification bonuses
Dog-friendly office
Casual working environment
Client Manager, Account Manager, Testing, Program Manager, Project Manager, Business Analyst, PMP, SQL, Client Management, CDN, API, Software Development