Head of Client Support Services

Service Manager
About the Role The Service Manager is a hands-on leader responsible for guiding and supporting the Service team to achieve branch and company objectives. This role oversees daily service operations, ensuring efficiency, quality, and alignment with business goals, while also building and maintaining strong customer relationships to drive continued service growth in the region.
Oversee daily Service department operations, ensuring efficiency in scheduling, quality, safety, productivity, and customer satisfaction
Lead, coach, and develop a team of Service Technicians and a Service Coordinator to foster a safe, engaging, and high-performing work environment
Monitor team performance, identify skill gaps, and implement development and training plans to support continuous improvement
Identify and implement process improvements to enhance productivity and profitability within the shop
Maintain facility standards by identifying repair needs and recommending improvements
Build and maintain strong customer relationships, resolve issues effectively, and conduct regular customer visits to support retention and growth
Support business growth by identifying opportunities, contributing to strategy, and ensuring execution of approved initiatives
Review service quotes and work orders to ensure accuracy and proper invoicing
Collaborate cross-functionally with Sales, Parts, and Rentals to deliver an excellent customer experience
Lead team meetings to communicate priorities, performance updates, safety, and process changes
Take on additional projects and responsibilities as required
Annual Performance Review with Bonus and Increase Opportunity

• Premium Health Insurance Benefits
• Paid Vacation and Paid Personal Days
• 10 Company Paid Holidays
• Status - Permanent

Travel – 5%-10% within the State, visiting customers as necessary
3+ years’ experience as a Service Manager in the field of automotive, Heavy, Industrial or Agricultural equipment

• Strong mechanical expertise with knowledge of equipment repair processes
• Strong technical knowledge of hydro-electrical systems
• Previous responsibility for a Service P&L and demonstrated ability to achieve results
• Strong business acumen with the ability to effectively plan, prioritize, and manage resources
• Excellent customer service, communication, and problem-solving abilities
• Technical College Certificate/Degree or equivalent work experience.

Valid CDL A or B driver’s license with a clean driver’s abstract or ability to obtain with company assistance.
Proficient in the English language, Spanish language skills considered an asset but not
office, warehouse, shop, customer premises

Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition

If you are looking for a new opportunity, then we at Joe Johnson Equipment, welcome your application and are committed to employment equity and encourage applications from all qualified candidates, however only those who are being considered for the position will be contacted.

Accommodation is available upon request throughout the recruitment process in accordance with applicable laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities