Guest Relation Officers of Hotel

Guest Experience Supervisor Parrot Key Hotel & Villas delivers a relaxed, upscale island experience set across lush tropical grounds just minutes from Old Town Key West. Featuring spacious rooms and private villas, four resort-style pools, and vibrant dining, the property blends laid-back luxury with a strong, guest-focused culture—making it an ideal setting for hospitality professionals looking to grow in a dynamic resort environment.

Are you a customer-focused leader with a passion for creating exceptional guest experiences? Join us as a Guest Experience Supervisor and be part of our dynamic team. Bring your high energy, enthusiasm, and outstanding interpersonal skills, and lead a team dedicated to providing unforgettable service to our guests. Supervise and mentor the guest services team, including front desk agents and concierge staff

Handle guest inquiries, complaints, and special requests with professionalism and empathy

Assist with training new team members on service standards and hotel policies

Maintain accurate records and prepare reports related to guest services

Uphold high standards of service excellence and professionalism at all times

Apply now and let your energy, enthusiasm, and leadership skills shine as a Guest Services Supervisor. High school diploma or equivalent; additional hospitality training is a plus

Previous experience in guest services or front office operations, with at least 1-2 years in a supervisory role preferred

Excellent customer service and communication skills

Strong leadership and team-building abilities

Knowledge of hotel operations and reservation systems

Flexibility to work various shifts, including weekends and holidays

Proficiency in computer systems and software

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereavement, and Holidays).

Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.