Head of project management business

Jacksonville, Florida, United StatesSalary: $113,840.00 - $170,760.00Category: Operations - Core, ProfessionalCompany: CitiThe KYC Modernization Project Manager is a seasoned professional role. Applies in-depth disciplinary knowledge to lead and manage complex KYC modernization initiatives, contributing to the development of new AI and process improvement techniques and the improvement of processes and workflow. Requires in-depth understanding of how areas collectively integrate across Operations, Business, Technology, and Control functions (e.g., Compliance, Risk, Internal Audit) as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires strong analytical skills in order to filter, prioritize and validate complex and dynamic material from multiple sources. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc., Serve as liaison between Operations, Business, Technology, and Control functions (including Compliance, Risk, and Internal Audit) to ensure a consistent operating model across all work streams within the KYC Modernization program.Work alongside key stakeholders to define scope, requirements, and execution activities for KYC modernization projects, while clearly communicating the program schedule and key milestones.Provide executive status updates on progress, risks, and issues throughout the lifecycle of the KYC Modernization program.Escalates program risks to the Transformation Program Management lead, or Program Sponsor, when appropriate.Demonstrates in-depth knowledge of program metrics, including data gathering, reporting, and trend analysis to monitor the health and progress of KYC modernization initiatives.Supports planning, directing, and coordination of day-to-day activities of running the KYC modernization program or a portfolio of related programs.Applies in-depth understanding of how areas collectively integrate across Operations and Fraud Functions as well as coordinate and contribute to the objectives of Operations.Assesses creation and ensures sign-off of program plans and charters, benefits management plans, stakeholder management plans, acceptance plans, and central program issue logs for KYC modernization.Oversees program plans to ensure they are meeting business needs as described in the program initiation documents, particularly for KYC modernization.Works with the Program Sponsor to ensure KYC Operations action plans are in line with business objectives.Escalates program risks to the Program Director, or Program Sponsor, when appropriate.Creates and manages the program risk management plan.Makes recommendations for training and development needs for assigned personnel supporting KYC modernization.Ensures essential procedures are followed and contributes to defining standards related to KYC processes and project management.Qualifications:6-10 years of experience in project and program management, particularly within the financial services industry, with a focus on large-scale initiatives such as KYC modernization.proven ability to engage and influence business and technology stakeholders across levels within an organization.Strong project and program management skills.Experience building complex project plans.Knowledge of PTS, JIRA, and other Citi Approved project management tools, including AI experience.Demonstrated ability to build internal relationships with broader stakeholders across a franchise in order to drive to common goals and outcomes.Strong understanding of consumer financial services and Know Your Customer (KYC) processes.Education:Bachelor’s/University degree, Master’s degree preferredThis job description provides a high-level review of the types of work performed. Possess an AI-first mindset and tech-driven experience, with a strong understanding of project lifecycles and their impact.Demonstrated experience in Artificial Intelligence and automation, capable of identifying opportunities and driving innovative solutions.------------------------------------------------------Job Family Group: Operations - Core------------------------------------------------------Job Family:Operations Project Management------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Jacksonville Florida United States------------------------------------------------------Primary Location Full Time Salary Range:$113,840.00 - $170,760.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; life, accident, and disability insurance; Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. Anticipated Posting Close Date:Aug 20, 2026------------------------------------------------------Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Illinois residents - AI Notice and Right------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.