Full-Time Front Desk Receptionist - Healthcare

The statements contained in this document describe the general scope and level of services expected under this engagement and are not intended to be all-inclusive. Responsibilities may evolve over time based on business growth, campaign performance needs, platform changes, or strategic direction. The Company will notify the contractor of any material changes to the scope of work.

Enterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.
Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

Front Desk Receptionist

Operations

UNIT: Front Office / Administrative Support

Overtime opportunities, health insurance, paid time off, retirement benefits, technology stipend, retirement benefits, and professional development opportunities

Monday - Friday, 8:00 AM - 5:00 PM

ACCOUNTABLE TO: Operations Manager / Designated Administrative Supervisor

ACCOUNTABLE FOR: Managing front desk operations, greeting and directing visitors, answering and routing communications, maintaining visitor records, coordinating incoming and outgoing correspondence, and providing general administrative support

CLASSIFICATION: Non-Exempt (W-2, Hourly) - Full-Time

COMPENSATION RANGE: $16.00 – $20.00 per hour, commensurate with experience

ANTICIPATED TRAVEL: None; single-site assignment

The Front Desk Receptionist is responsible for maintaining a professional, organized, and welcoming front-office environment at Enterprise Management Solutions, Inc. The receptionist serves as the primary point of contact for visitors, employees, clients, vendors, and other individuals entering or contacting the office.

This position is responsible for greeting and directing visitors, answering and routing telephone calls, maintaining front desk records, assisting with administrative tasks, receiving correspondence and deliveries, and supporting the day-to-day operations of the office. The Front Desk Receptionist is expected to provide courteous and professional customer service while maintaining appropriate confidentiality and following organizational procedures.

Provide visitor badges or other identification materials when required by facility procedures
Answer incoming telephone calls and route calls to the appropriate employee or department
Respond to general inquiries and provide accurate information regarding office locations, departments, appointments, and services
Receive, sort, and distribute incoming mail, packages, deliveries, and correspondence
Maintain a clean, organized, and professional front desk and reception area
Assist with scheduling conference rooms, meetings, appointments, or other administrative activities as assigned
Maintain front desk forms, visitor logs, directories, contact lists, and other administrative records
Monitor and maintain adequate front-office supplies and notify management when additional materials are needed
Provide basic clerical support, including scanning, copying, filing, printing, and document preparation
Assist employees with routine administrative inquiries and direct requests to the appropriate department when necessary
Maintain awareness of individuals entering the facility and promptly notify the appropriate personnel of unusual circumstances or concerns
Follow established organizational procedures during emergencies, evacuations, fire drills, or other safety-related events
Assist with special administrative projects and assignments as requested
Support meeting preparation, including organizing conference rooms and preparing materials
Report facility, maintenance, cleanliness, or safety concerns to the appropriate department
Maintain or update office directories, contact information, and administrative records as assigned
Provide temporary administrative support to other departments when operational needs require
Participate in organizational meetings, orientation sessions, and training programs as scheduled
Perform other administrative or front-office duties consistent with the position as assigned

FRONT DESK AND VISITOR MANAGEMENT RESPONSIBILITIES:
The Front Desk Receptionist will support the organization in maintaining an orderly and professional reception area. The Front Desk Receptionist is not expected to perform security enforcement functions. Any situation involving threatening behavior, unauthorized access, significant disturbances, or other security concerns should be immediately referred to the appropriate supervisor, security personnel, law enforcement, or emergency services in accordance with organizational procedures.

ADMINISTRATIVE SUPPORT RESPONSIBILITIES:

The Front Desk Receptionist will provide general administrative assistance to support efficient office operations. Preparing, scanning, copying, organizing, and filing documents Maintaining front-office records and logs Assisting with correspondence and basic data entry Maintaining meeting rooms and shared administrative spaces Maintaining office and front desk supplies Supporting administrative projects assigned by management The Front Desk Receptionist must maintain confidentiality when handling employee, client, vendor, organizational, or other sensitive information.

The Front Desk Receptionist will follow established organizational emergency preparedness procedures and assist with front-office coordination during emergencies as directed.
Following instructions during fire drills, evacuations, medical emergencies, or other emergency events
Contacting emergency services when directed or when circumstances reasonably require immediate assistance
Participating in required safety and emergency preparedness training

The Front Desk Receptionist is not responsible for independently managing the organization’s Safety Program, Safety Binder, facility inspections, or emergency drill program unless separately designated and trained for those responsibilities.

TRAINING AND EDUCATION RESPONSIBILITIES:

The Front Desk Receptionist will participate in required organizational orientation and ongoing training applicable to the position. Training may include customer service, confidentiality, workplace safety, emergency preparedness, administrative systems, telephone procedures, visitor management, and other operational requirements. The employee is expected to maintain familiarity with organizational policies and procedures applicable to front-office operations.

Prolonged periods of sitting at a desk and working on a computer
Periodic standing and walking throughout the office
Frequent use of telephone, computer, printer, scanner, and other standard office equipment
Ability to lift or move office supplies, packages, or materials weighing up to 25 pounds
Ability to communicate effectively in person, by telephone, and electronically

Onsite office environment
Primarily assigned to the front desk and reception area
Regular use of computers, telephones, and standard office equipment
Work may require managing multiple inquiries and administrative requests simultaneously

Strong customer service and interpersonal skills
Basic computer proficiency, including email, word processing, and data entry
Ability to operate standard office equipment
Strong telephone etiquette

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

High school diploma or equivalent required
Prior experience in reception, administrative support, customer service, office administration, or a related role preferred
Basic proficiency with computers, email, Microsoft Office, Google Workspace, or similar office applications preferred
Experience operating multi-line telephone systems or other office communication systems preferred