Dispatcher Telecommunicator - Part-Time

Part-Time Dispatcher at American Medical Response , Buffalo, NY, starting pay: $21.42/hr.

Job Summary The Dispatcher functions primarily as a call‑taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre‑arrival instructions as indicated.

Responsibilities

Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

Allocates EMS resources properly as the need arises by application of appropriate decision‑making rules and approved protocols.

Responsible and accountable for completeness and accuracy of paperwork related to the position prior to completion of shift.

Responsible for accurate and complete data entry for the shift, including State Run as assigned.

Responsible for generating applicable reports and checking for accuracy.

Assists in locating the scene of incidents and selecting the safest, fastest route using all available locator aids.

Relays instructions from supervisors, messages and emergency information.

Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

Follows established parameters/formats in receiving requests for service.

Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned.

Qualifications

High school diploma or equivalent.

Must have minimal medical training or telecommunications experience, or at least one year’s experience as an EMS or public safety dispatcher.

Skilled in reading and writing English.

Ability to communicate clearly on the radio and telephone.

Ability to record, transmit, and report information accurately.

Ability to efficiently utilize all equipment assigned.

Ability to manage multiple tasks simultaneously.

Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non‑emergency calls.

Ability to understand basic computer applications.

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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