Head of Client Support Services

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. Business Management, Strategy & Support

Our Enterprise Real Estate team helps build our business from the ground up in all the communities we serve. In this dynamic space, the team designs, develops, and manages our corporate real estate portfolio while creating exceptional workplace experiences that enable colleagues to connect, collaborate, and perform at their best. The Workplace Ambassador Program is a key component of the workplace experience strategy, delivering hospitality-focused services, operational support, colleague engagement, and workplace readiness across TD's corporate portfolio. Workplace Ambassadors serve as the local face of Enterprise Real Estate, helping create welcoming, seamless, and engaging workplace environments. This role will lead Workplace Ambassadors across the US, providing guidance, support, and leadership.

Manages a small team of Business Management Analysts, providing general research, evaluation, operational, reporting and/or analytical support to the broader business management mandate or focused on one of the business management functional specializations

Focuses on short to medium -term issues (e.g. monthly-quarterly)

Undergraduate degree

• Post-secondary education in Business, Hospitality, Workplace Services, Facilities Management, Operations, or a related discipline, or equivalent experience.
• 5+ years of experience in workplace services, hospitality, facilities operations, customer experience, retail operations, or a related field.
• 2+ years of people leadership experience with demonstrated success leading front-line or service-oriented teams.
• Strong coaching, performance management, and employee development capabilities.
• Proven ability to manage multiple priorities within a fast-paced, highly visible environment.
• Strong relationship management and stakeholder engagement skills.
• Experience leading operational improvements and driving service excellence initiatives.
• Proficiency with Microsoft Office applications and workplace technology platforms.

Domestic Travel Occasional

International Travel Never

Operating standard office equipment - Continuous

Reading, writing and comprehending instructions Continuous

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. We do our best to communicate outcomes to all applicants by email or phone call.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io. TD Bank