Head of Client Support Services

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. The Service Supervisor is responsible for supporting front-end operations by providing leadership, ensuring outstanding customer service, and maintaining efficient workflow throughout the store's service areas. This position supervises front-end associates, assists with customer concerns, supports operational execution, and helps achieve sales, service, and productivity goals.

Customer Service

Deliver exceptional customer service and promote a positive shopping experience.

Assist customers with questions, concerns, refunds, exchanges, and service-related issues.

Resolve customer complaints professionally and promptly.

Promote company programs, services, and customer loyalty initiatives.

Serve as a role model for customer service excellence.

Front-End Operations

Supervise daily front-end activities, including check stands, self-checkout, and customer service functions.

Monitor customer traffic and deploy associates as needed to maintain efficient service levels.

Ensure proper execution of cash handling, register operations, and loss prevention procedures.

Assist with opening, closing, and shift transition responsibilities.

Maintain a clean, organized, and safe customer service environment.

Provide daily direction, coaching, and support to front-end associates.

Assist with training and onboarding new employees.

Monitor employee performance and provide constructive feedback.

Support adherence to company policies, procedures, and service standards.

Ensure compliance with company policies, workplace safety requirements, and operational procedures.

Monitor proper handling of cash, transactions, refunds, and sensitive customer information.

Support audit readiness and compliance initiatives.

Identify and communicate operational concerns to store management.

Financial Performance

Support front-end productivity and labor goals.

Assist in minimizing cash shortages and operational losses.

Monitor service levels to drive customer satisfaction and repeat business.

Support execution of promotional programs and store initiatives.

High school diploma or equivalent preferred.

Previous retail, customer service, or grocery experience required.

Strong customer service and conflict-resolution skills.

Ability to bend, reach, lift, and carry items weighing up to 25 pounds regularly and more with assistance when necessary.

Ability to perform repetitive motions throughout the workday.

Ability to work flexible hours as business needs require.

Frequent interaction with customers and employees.

Flexible schedule including mornings, evenings, weekends, and holidays.

Strong customer satisfaction results.

Efficient front-end operations and service levels.

Accurate cash handling and policy compliance.

Consistent execution of company service and operational standards.

Competitive wages paid weekly

Access to up to 50% of your earned wages before payday, via our partnership with Stream

Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

Time off (vacation, holidays, sick pay). Leaders invested in your training, career growth and development

An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: