Temp Logistics Dispatcher

Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. As North America's leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.

Conducts business in compliance with all Environmental Health & Safety Policies.
Conducts periodic safety meetings as well as updating safety documents and logs.
Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
supported by robust training and communication actions
Field Service Techs
This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
Fleet & Efficient Use of Resources
Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin
Schedules and assigns services and maintenance calls supporting customers on rent
Load level volume with end to end customer communication
arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit
Coordinate employees, or vendors and contractors for timely completion of complex installation and removal
Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors
Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units
Ensure drivers document damages at retrieval and return
Monitors and documents DVIR and preventative maintenance files
The ability to tracks drivers / venders through digital applications for on time excellence
Communicates with customers to assist in scheduling daily/weekly/month activities
Confirm site readiness, delivery access and permitting
Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties
May manage one or more Branch Administrative employees
Review Drivecam coaching opportunities and take action as necessary
Conducts performance discussions and training
High School Diploma, GED, or 3 years of applicable experience

• 2 years work experience
• MS Office/Excel/Word/Outlook experience
• Experience working directly with customers by phone and email
• Strong customer service orientation, active listening, excellent oral/written communication
• Scheduling, route planning and optimization
• Familiarity with CRM system or other contact management platform
• Salesforce experience
• Personal Characteristics

#All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
Veterans and individuals with disabilities are encouraged to apply.