Customer Service Call Taker

Virginia Beach, VA 23454, Position Type: Lifecare Medical Transports, Salary Range: $17.00 Hourly, Job Category: Call Taker answers incoming phone calls for service per Emergency Medical Dispatch and company procedure as required and utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the exact nature of each call giving pre arrival instructions to callers per appropriate emergency medical dispatch and company procedure.
Available Positions and Shifts
Ensures that Computer Aided Dispatch computer console, phone system, radio system and all equipment is ready for use at the beginning of each shift.
Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then performs the appropriate housekeeping duties to ensure their work area is clean, free from clutter and sanitary always.
Maintains appropriate communications with company units, managers, support staff, receiving healthcare facilities and other agencies via radio, data link, pager or cell phone as required.
Is knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.
Responds to all calls for service promptly and accurately answering incoming phone calls for service per Emergency Medical Dispatch and company procedure as required.
Utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the exact nature of each call giving pre arrival instructions to callers per appropriate emergency medical dispatch and company procedure.
Obtains complete intake information from all callers and inputs information received into Computer Aided Dispatch system.
Acts always in the best interests of high-quality patient care, in the best interest of the patient, and in such a manner to reflect credibly on the company and the professional reputation of the Dispatcher.
Acts always with the safety of field crews he/she is dispatching in mind, as well as the safety of the patient, other EMS personnel, bystanders, and any other public safety personnel present at scene.
Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
Accepts responsibility for recertification as an EMD and for other required licenses and certifications as required by company, local, regional, and state policies, regulations, or laws.
Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
Ensures security of buildings, vehicles, equipment, supplies, systems, and all other company property.
Acts always with his/her personal safety in mind, as well as the safety of others.
Always maintains security and privacy of all company and patient information in accordance HIPPA and all other local, state, and federal regulations.
Always maintains security and privacy of all confidential and proprietary company information in accordance with company policy.
Reports to assigned shifts properly groomed and attired and on time unless the proper notification has been made. Must possess a high degree of personal integrity and responsibility.
Must have the ability to work effectively with minimal supervision, using good judgment.
Must have good computer skills and be able to type at least 30 words per minute.
Must have the ability to work efficiently and interact in a constructive and professional manner with other employees, public safety personnel and medical staff.
Must have the ability to interact effectively and professionally with patients, customers, clients, family members, bystanders, and the public in such a manner as to reflect positively on the company.
Must demonstrate a level of skill and ability consistent with the provision of quality customer care.
Call center experience preferred
US citizen or legal alien