Head of Retail Sales Operations

Sales Operations Manager
Location: United States-Corporate/Field Support
Employment Type: Full-Time
About Riviana Foods Inc.
Riviana Foods Inc. is a world-class leader in the rice sector and America’s largest processor, marketer, and distributor of branded and private-label rice products. Our trusted brands include Adolphus®, Blue Ribbon®, Colusa Rose®, Carolina®, Comet®, Gourmet House®, Mahatma®, Minute®, River®, RiceSelect®, Sello Rojo®, Success® , and Water Maid® , recognized for quality and excellence.
Riviana Foods is a wholly owned subsidiary of Ebro Foods, S.A. , a multinational food group operating in rice, pasta, and sauces sectors. Headquartered in Spain, Ebro Foods has commercial and industrial operations in over 25 countries across Europe, North America, Asia, and Africa.
As a wholly-owned subsidiary of Ebro Foods, we leverage global resources and expertise to maintain our leadership in the rice industry.
The Sales Operations Manager serves as the primary liaison between the Regional Field Sales teams and Internal Operations across the U.S. branded retail portfolio. This role is responsible for forecasting, demand planning, volume tracking, and providing insights to support operational and financial decisions. The ideal candidate is detail-oriented, highly analytical, and possesses excellent communication and project management skills.
Monitor forecasts and track volume changes, providing input to demand planning teams
Serve as the primary liaison between regional field sales teams and operations supply/demand planners
Support the monthly S&OP forecasting process and participate in weekly Integrated Business Planning (IBP) meetings
Review historical sales trends and develop statistical forecast models
Propose projected volumes for annual plan targets and 6+6 volume reinstatement exercises
Identify forecast risk areas and opportunities for improvement
Manage shipper/pallet orders, aging inventory, and SKU rationalization with sales teams
Perform trend analysis to identify inconsistencies between forecasted and actual sales
Assist in annual financial planning and year-to-date volume tracking
Create and manage sales meeting presentation materials for planning meetings
Leverage syndicated data sources (e.g., Provide monthly sales volume and trade spending reports to field sales and HQ teams
Complete ad hoc reporting and analysis as needed to support cross-functional teams and senior leadership
Bachelor’s Degree required
Minimum of 3 years of industry experience in forecasting, planning, or sales operations (Consumer Packaged Goods experience a plus)
Strong analytical skills, highly proficient in Microsoft Excel
Strong project management skills
Experience leveraging syndicated market data and tools (e.g., Riviana Foods Inc. is an Equal Opportunity Employer and is firmly committed to Equal Employment Opportunity (EEO) and compliance with all federal, state, and local laws. Employment decisions are made without regard to actual or perceived race, color, creed, ancestry, religion, sex, national origin, age, military/veteran status, disability, predisposing genetic characteristic, marital status, sexual orientation/gender identity, citizenship (where legally permitted), or any other protected category under federal, state, or local law.