REMOTE Network Support Tech

Company Description Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

Be part of the team that delivers logistics excellence and shapes supply chains globally. Arvato is hiring for an IT Infrastructure Engineer to join our growing team! In this role, you will be responsible for overseeing the company’s infrastructure, technical operations, architecture, engineering and IT support (either directly or indirectly) across all US locations. This role also works in tandem with international IT teams.
Using analytical abilities and problem-solving skills, you will also link and apply complex technologies to business strategies as well as translate technical language to audiences of all levels. This role will also apply knowledge of data processing, hardware platforms, enterprise software applications, outsourced systems, computer systems characteristics, features, and integration capabilities to create and apply technology solutions to business challenges.
The IT Infrastructure Engineer will complete tasks in a time-sensitive environment, prioritize work, handle multiple tasks simultaneously, set personal goals and enforce personal deadlines, while maintaining flexibility to reassess and prioritize goals. This role will also implement, and support information technology integrations and initiatives set by the company that may require a flexible schedule, longer hours, and possible domestic and/or international travel.
Responsible for representing the US IT department as needed for site specific requests.
Responsible for supporting and managing any location expansions for existing building or new building in geographic location.
Provides feedback on the systems that support end users in the productive use of computer hardware and software.
Participates in system security and back up procedures in coordination with the global IT and Risk teams.
Provide local and remote management of Infrastructure Operations in a manner consistent with company policies and practices.
Responsible for local onsite resources to address any gaps or performance issues.
Support purchasing department to validate components necessary for the operation of responsible SCS US sites and services.
Ensure all hardware, software, and database problems are solved in a timely and efficient manner, including overseeing disaster recovery operations and involved personnel.
Understand strategic plans and implement the objectives of the information technology needs of the solution group to ensure the computer capabilities are responsive to the needs of the solution group's growth and objectives. Ensure the security of the information systems, domains and equipment.
Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
Support company network initiatives as senior contact within US IT Teams covering SD WAN, ISPs and Firewall administration.
Establish, and continuously evaluate monitoring needs across all network devices to ensure propre alerting and response processes are in place, as well as adjusted as needed.
Support the Cloud + Infrastructure + Modern Workplace pillar of IT as necessary for overall team success.
Apply understanding of Information Security as it applies to current technology issues, laws and regulations.
Associate's degree in information technology or computer science or equivalent work experience

• 1-2 years’ experience in mid-level information technology position
• 1 year experience with an IT environment that meets ISO27001 compliance certifications

Experience in data security, risk management and compliance requirements
Experience with cloud based solutions
Experience with shared and outsourced solutions
Experience with supporting in-house information and communication systems in a multi-site client-server environment
Experience with information technology systems and infrastructure within a multi-location environment
Medical, Dental, Vision, Life Insurance, and Disability Pay.

• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; Please know that we can only accept your application through our online application portal.
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