Customer Experience Concierge (Full-Time)

Membership Concierge III

The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.

Job Duties and Responsibilities

Facilitate check-in process for members and guests entering club

Monitors, handles, and delegates incoming phone calls from members and guests

Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies

Proactively builds relationships with members and guests, regularly creating over the top service experiences

Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments

Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member

Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction

Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs

Communicates with members and prospective members via email or phone in a manner aligned with our brand

Completes administrative duties, club paperwork and cash drawer reconciliation

Position Requirements

High School graduate or equivalent

Minimum of 1-year customer service experience

Minimum of 1-year sales experience

Completion of Membership Sales Certification within 60 days of hire

Completion of Retention Specialist Certification within 60 days of hire

Preferred Requirements

Bachelors Degree in Hospitality or related field

Fitness industry knowledge

Pay

This is an hourly position with wages starting at $23.25 and pays up to $31.00, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

Medical, dental, vision, and prescription drug coverage

Short term and long term disability insurance

Life insurance

Pre-tax flexible spending and dependent care plans

Parental leave and adoption assistance

Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Lifetime