Head of Operations & Business Management

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Operations Manager - Mobile Engineering ServicesLead a Dynamic Mobile Engineering Team and Make Your Mark on Critical Infrastructure!As Operations Manager, you'll take charge of Mobile Engineering Services across multiple high-profile facilities, driving innovative engineering solutions and leading a skilled team of professionals. You'll be the strategic leader ensuring safe, cutting-edge, and cost-effective service delivery while building lasting client relationships throughout your sub-region. This role offers the perfect blend of technical expertise, team leadership, and business impact—where your decisions directly influence operational excellence and customer satisfaction across a diverse portfolio of properties.Staff Management and Resource Allocation: Maintain optimal daily staffing levels, manage Engineering team resources for timely and cost-effective project delivery, and oversee payroll, work tracking, and labor union relations where applicable.Training and Development: Ensure engineering staff qualifications and competencies as Mobile Engineers, manage ongoing training programs, and identify additional development opportunities to continuously improve team skill levels.Maintenance Planning and Execution: Develop documented maintenance plans incorporating preventive and repair procedures, ensure proper planning and execution of all work efforts in accordance with industry standards and customer specifications, and conduct routine on-site property inspections.Safety and Regulatory Compliance: Identify and remediate safety hazards to maintain safe working environments, ensure compliance with all federal, state, and local regulatory laws and guidelines related to building equipment and systems operations.Capital Projects and Infrastructure Support: Collaborate with Project Management on HVAC capital work plans, infrastructure upgrades, equipment replacements, and building modifications to maintain operational integrity of building systems.Provide ongoing communication and support to Property Manager and Project Manager teams, maintain all required property documentation including drawings and regulatory compliance records, and ensure participation in company purchasing initiatives.Performance Monitoring and Reporting: Conduct routine monitoring and business reporting of work performance metrics, budget performance, service cost projections, labor utilization, and other operational data to ensure efficient Mobile Engineering Services delivery and complete other duties as assigned by Regional Operations Manager.Required10+ years of technical and supervisory experience in building operational engineering with a strong background in the technical aspects of packaged HVAC equipment repair, maintenance and overall system design and application. Working knowledge of computer based energy management systems (EMS) computerized maintenance management systems (CMMS) as well as Office systems such as Word and Excel. Pay $106,080 -114,400 depending on experienceSchedule: Monday - Friday day shift and on-call after-hoursThis position does not provide visa sponsorship. Location:On-site -Washington, DCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Washington, DCType: Full time