Head of Operations Management (m/w/d)

Dental insurance

Health insurance

Director of Operations
RealCraft builds solid wood doors the way they were meant to be built — by hand, by skilled craftspeople, in Gig Harbor, Washington. We sell direct to consumers across the United States and Canada, and we are the only DTC source for solid wood carriage doors and solid wood bifolding garage doors in the country. We are hiring a Director of Operations to build the structure, visibility, and accountability needed for RealCraft to scale successfully without losing the craftsmanship, quality, and culture that set us apart. This is not a role focused on maintaining the status quo—it is a leadership role focused on building, improving, and strengthening our operational foundation.

As Director of Operations, you will own the end-to-end execution of our production and delivery process, ensuring projects move efficiently from material procurement to final shipment. You will create the systems, metrics, and communication channels that drive predictable performance, enable informed decision-making, and support continued growth.

You will serve as a key operational partner to the President & CEO, providing accurate, timely, and actionable insights while proactively identifying risks, resolving challenges, and driving accountability across teams.

If you are energized by building high-performing operations, solving complex challenges, aligning people around clear goals, and creating a culture of accountability and trust, this role was built for you.

Production & Floor Oversight

Own production scheduling, throughput, and floor efficiency across all active orders

Supervise the Shop Manager, Purchasing and Inventory Lead, and Project Manager

Maintain a consistent presence on the floor; Supply Chain & Risk Management

Monitor material availability, lead times, and vendor reliability in real time — well in advance of production windows

Establish regular check‑ins to identify scheduling outliers and supply risks before they affect output

Surface supply chain risk early in the process

Serve as the operational connective tissue between production, sales, customer excellence, and design

Represent operations in leadership meetings; arrive with data, leave with alignment

Bring a customer‑forward mindset to every operational decision — delivery performance is a client experience issue, not just a production metric

People & Performance

Own hiring, disciplinary action, and termination decisions for production and warehouse staff, in close partnership with the Shop Manager and People Operations

Oversee performance management and coaching of direct reports and shop leadership

Build a culture of accountability, clear expectations, and continuous improvement on the floor

Deliver weekly operational reporting to the President & CEO — clear, data‑driven, and decision‑ready

Translate floor‑level realities into executive‑level insight

Client Delivery Performance

Track and report on delivery performance against client commitments

Work with sales and customer excellence to ensure realistic timelines are set and met

When timelines are at risk, own the escalation — early, clearly, and with a plan

3+ years of operations leadership experience in a manufacturing, custom production, or craft‑driven environment

Proven track record of building or strengthening operational systems — scheduling, reporting, escalation, and accountability

Strong communicator: direct, clear, and equally effective with floor staff and executive leadership

Data fluency: you track what matters, surface it clearly, and use it to make decisions

Comfort with supply chain risk management and vendor relationship oversight

Familiarity with production management software (Trello, Excel)

On‑site position based in Gig Harbor, WA

Health insurance, matching IRA, paid time off, and holiday pay, including an extended paid break during the Christmas holiday.

We review every application personally.

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