Head of Care Management Operations

The ideal candidate will have a successful track record of managing performance within healthcare, great influencing and project management skills, and have a broad understanding of the many service aspects they will encounter and resolve within the day-to-day operation.

Cultivate and sustain a customer-centric operating culture that strives to exceed customer goals, objectives, requirements, and expectations
Promote a culture that maintains compliance with all regulatory requirements at all times
Effectively communicate values and expectations regarding quality
Develop fiscal management capabilities including effective expense reduction, utilization management, and budget control
Anticipates and is flexible and adjusts plans to meet changing conditions
Serve as a catalyst for effective change
Collaborate cross-functionally with partners to align on performance-based objectives and develop team plans to meet them
8 years progressive experience directing or managing Healthcare Operations function

• Oncology or Imaging experience in Operations highly preferred
• Bachelor’s Degree or equivalent in Biological, Lifesciences, or Engineering or equivalent
• Experience with Electronic Medical Records a must
• An experienced leader, who is mission-focused, growth oriented, committed to operational excellence, process-minded, and skilled in leading teams in a performance-driven culture
• Experience managing teams
• Ability to measure and track performance, success of programs, and initiatives
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Ability to manage competing priorities in a fast-paced environment
• Experience with Microsoft Office Suite
• Excellent documentation, communication skills and interpersonal relationship skills, including negotiating and relationship management skills, with the ability to drive achievement of objectives
• A leader with unwavering ethics, integrity, and related personal attributes who will inspire team members to develop to their fullest potential
• Demonstrated leadership qualities and proven track record of coaching team members for continued growth in their role

Health, dental, and vision insurance

• Company-sponsored life insurance
• Voluntary supplemental life insurance
• Voluntary short-term / long-term disability options
• PTO & paid holidays
• Team building events & employee appreciation lunches
• Referral bonus programs
• Job training, professional development, & continued education

We accomplish our goals daily in our Los Angeles facility, which provides state-of-the-art, cutting-edge medical treatment, and caring attention to the mind, body and soul of each and every patient. As a private, comprehensive facility, Beverly Hills Cancer Center provides state-of-the-art cancer treatment under one roof. Our facilities include an innovative radiation oncology center, a soothing and spacious infusion center, a full-service diagnostic imaging center (with MRI, CT, PET/CT, and Bone Scan technology), and a complete, award-winning diagnostic laboratory. We also conduct some of the world’s leading clinical trials for cancer treatment right here in our facility — making ours one of the top cancer centers in Los Angeles and worldwide.
Driven by our unique model and goal to provide exceptional and personalized care, we have become the only private comprehensive cancer treatment facility in Southern California. By combining advanced treatment modalities and technologies, in a soothing environment with caring physicians and staff, we are able to provide maximum peace of mind for patients. While such things may seem like a luxury to some, here at the Beverly Hills Cancer Center we understand that a tranquil, stress-free environment is integral to the healing process.
Beverly Hills Cancer Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience (including specific industry), education, specialty and training.