Head of Project Management & Strategy

We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.The Strategic Program Manager is responsible for leading complex, cross-functional initiatives that drive enterprise transformation, strategic initiatives, operational excellence, and business growth through the successful delivery of complex cross-functional programs. This role partners closely with business and technology leaders to translate strategic objectives into executable plans and measurable outcomes.The ideal candidate combines strong project leadership capabilities with business acumen, executive communication skills, and experience operating in fast-paced environments where priorities evolve rapidly.DESCRIPTION:Essential Functions, Duties, and ResponsibilitiesLead complex programs and initiatives across Origination, Servicing, Operations, Technology, Risk, Compliance, and Commercial organizations.Partner with business leaders to define scope, success metrics, operating models, and implementation roadmaps for strategic initiatives.Develop and manage program plans, milestones, dependencies, risks, and stakeholder communications.Coordinate multiple workstreams and ensure alignment across business and technology teams.Prepare executive-level presentations, status updates, business cases, and recommendations.Identify risks, dependencies, and organizational impacts and drive resolution strategies.Support product launches, business readiness, operational readiness, and change management activities.Drive accountability across stakeholders to ensure successful delivery of business outcomes.Performs related duties as assigned by management.Bachelor’s degree in related field is preferred.7+ years of project, program, or transformation leadership experience.Mortgage origination and/or servicing experience is strongly preferred.Experience leading enterprise initiatives involving multiple stakeholders and business functions.PMP certification preferred but not requiredSkills, Abilities, and Knowledge:Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.Strong project management and time management capability.High degree of professional maturity, integrity, ability to maintain confidential data and information.High degree of business acumen; Strong Microsoft Office skillsWork Environment and Physical Requirements:Working on-site at assigned office location.Flexibility to work occasionally adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.Constant repetitive motions required for operating a computer, such as typing and managing phone calls.Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances.Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Why NewrezWe’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Medical, dental, and vision insuranceHealth Savings Account with employer contribution401(k) Retirement plan with employer matchPaid Maternity Leave/Parental Bonding Leave/Caregiver LeaveAdoption AssistanceTuition & Certification reimbursementEmployee Mortgage Loan ProgramThe Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardshipsNewrez NOW:Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)Matching Gifts Program - dollar-for-dollar up to $1,000Access to grants, nonprofit resources, and volunteer opportunitiesMore than $6,000,000 donated since 20201 in 5 employees participates in at least one Employee Resource Group (ERG)Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 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