Customer Service Officers

Are you passionate about using your law enforcement background to provide executive protection and conduct investigations?

Are you searching for meaningful work in enhancing protective security at an innovative, world‑renowned employer?

We are seeking an experienced Protective Services Professional to provide executive protection and transportation for the Director of the Johns Hopkins University Applied Physics Laboratory, as well as visiting dignitaries. In addition to providing executive protection, you will conduct comprehensive and independent security‑related investigations, contribute to training of security managers, supervisors and officers, and support the Protective Security Group’s Senior Security Manager with special projects and events.

As a Protective Services & Investigative Specialist...

Your primary responsibility will be to provide executive protection and transportation for the Director of the Johns Hopkins University Applied Physics Laboratory as well as provide and coordinate protection for visiting dignitaries. This includes conducting a threat analysis for advance preparations and planning as well as creating and implementing security strategies and detailed plans that deter and mitigate threats. You will also advise the Director on potential threat assessments and necessary precautions related to travel.

You will conduct comprehensive and impartial investigations including, but not limited to, policy and procedure compliance, personnel investigations, threat assessments, and criminal investigations.

You will collaborate with the training manager in the professional development of the Protective Security Group by contributing to both entry‑level and in‑service training activities.

You will assist the Protective Security Group’s Senior Security Manager with the completion of projects and special events that take place at APL.

Possess a Bachelor’s Degree in Criminal Justice or other relevant academic field, or an equivalent combination of education and experience.

Have a minimum of ten (10) years experience as a certified law enforcement officer for a local, state, or federal agency with separation in good standing.

Have past assignments and/or experience in providing executive or dignitary protection and transportation, and knowledge of basic defensive tactics.

Have past experience conducting comprehensive criminal, personnel, and/or administrative investigations.

Demonstrated ability to provide excellent customer service; and to effectively interact with all levels of Laboratory staff, sponsors, customers, and representatives of external organizations.

Speak and write English to the level required to perform job tasks, including interaction with a variety of people and preparation of written reports.

Proficient use of computers and software to prepare reports, written communication, search databases and utilize security‑related software.

Obtain an interim Secret‑level security clearance by your start date and ultimately a Top Secret clearance. Adjust working hours to accommodate the executive protection function.

Have completed executive protection training.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities.