Head of Operations (Warehouse & Transport)

Operations Manager I
US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 13,000 employees located throughout the country. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.
The Operations Manager I directs and coordinates activities of the Division's operations team to ensure operational excellence. This position has extensive knowledge of the warehouse process, dispatch/transportation process, counter sales process, and products. Typically manages locations with revenue up to $15M annually.
Manage and coordinate all work activities of functional area.
Establish, monitor, and maintain company performance metrics for order fill rate, on time delivery, equipment utilization, and inventory accuracy.
Utilize metrics and audits to quantify operational performance and to develop strategies and tactics that drive operational excellence throughout the locations.
Facilitate regularly scheduled operations meetings with operations and location managers.
Assist in preparation of store budgets and monitor the compliance of each department in accordance with the budget.
Review production reports, department expenses, labor costs, and other reports and documents related to store operations.
Focus on warehouse and delivery efficiencies to achieve on-time delivery to meet customer needs.
Confirm inventory levels and cycle counting processes are properly maintained.
Monitor operational expenses within departments managed.
Enforce company policy and procedures involving customers, vendors, and employees.
Review personnel assignments with Branch managers and make recommendations according to service needs and sales plans.
Work with Sales management to ensure proper communication and training is maintained.
Work with customers as necessary to help resolve problems and follows up on customer complaints to ensure a mutually satisfactory outcome.
Work with HR and other support departments for successful training, hiring, terminating, performance management, and wage recommendations ensuring compliance with company policies and procedures.
Manage monthly operations P&L performance across multiple value streams.
Maintain excellent customer relations and quality standards.
Lead teams of operations personnel in an engaging and respectful manner with a focus on team development.
Responsible for managing a team of 6+ associates (direct and indirect), including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.
Comply with all policies and standards.
High School Diploma or GED required.
Bachelor's Degree preferred.
4-6 years of building material industry with strong knowledge of products and application required.
~Comprehensive knowledge of general operations management and financial principles.

Deep understanding of logistics management and fleet management systems and practices.
Proficiency in MS Office products, computer-based inventory control system (WMS preferred), etc. Other area specific software as needed.
Must lead by example and exhibit an entrepreneurial and strategic spirit accompanied with excellent interpersonal skills, strong advocate of promoting quality and continuous process improvement.
Working knowledge of building industry and support operations and/or the distribution industry operations.
Must maintain and enhance positive customer relations.
Accounting and business math skills.
Ability to develop, promote and maintain good customer relations.
Ability to maintain good housekeeping and safe working environment.
Excellent teamwork & customer relationships.
Travel Requirements

~10% Travel.

We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.