Head of Services - Support and Managed

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges.

We are leveraging advanced technologies, intelligent digital solutions and data‑driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Position: Support Services Supervisor
Work Schedule: Monday - Friday, 8:00 a.m. - Maintain visible floor presence to ensure consistency, engagement and performance.

Oversee operations across multiple workflows, ensuring alignment and efficiency.

Prioritize and balance competing demands across areas to meet turnaround time and quality goals.

Manage staffing, workflow and coverage based on volume and operational needs.

Apply technical knowledge to troubleshoot issues and support decision‑making.

Monitor productivity, quality metrics and trends; Analyze operational data using Excel, dashboards or reporting tools to identify trends and drive decisions.

Drive process improvements and implement sustainable workflow enhancements that improve efficiency.

Collaborate across departments to improve end‑to‑end processes and service.

High school diploma or GED.

3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment.

1 year or more of experience in a clinical laboratory.

Understanding of laboratory operations, policies, and procedures.

Experience working in a high‑volume laboratory environment.

Strong computer skills, including proficiency with Microsoft Office applications.

Strong attention to detail with the ability to manage multiple priorities.

Ability to lead, coach and develop frontline employees while fostering accountability and high performance.

Flexibility to work extended hours, weekends or alternate shifts as business needs require.

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement and employee stock purchase plan. Employees working less than 20 hours per week, casual, intern and temporary employees are only eligible to participate in the 401(k) plan. All offers are based on a candidate’s skills, experience, education and market data.

Labcorp is proud to be an equal‑opportunity employer and strives for inclusion and belonging in the workforce. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information or other protected characteristics. If you have a disability and need assistance using our online tools, or require an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, see our Privacy Statement.

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