Head of Learning and Development / L&D

General Purpose The Director of Learning will lead multi-year efforts to shape and evolve programmatic learning and development frameworks through a highly pragmatic, relationship-driven approach. The role balances a forward‑looking perspective with hands‑on execution, translating business priorities into practical learning solutions and helping leaders understand the value and application of learning in the flow of work.
Core Skills and Experience Demonstrated ability to manage and develop a small team of learning professionals while fostering collaboration, shared ownership, and strong cross‑functional and vendor partnerships.
Proven track record leading the design, development, delivery, implementation, and measurement of learning programs with shared accountability for business‑aligned outcomes.
Strong planning, prioritization, and organizational skills, with the ability to balance multiple initiatives and make pragmatic trade‑offs to maximize impact.
Demonstrated expertise in instructional design principles and adult learning theory, with the ability to translate them into practical, accessible, and business‑relevant learning solutions.
A flexible and collaborative working style, with the ability to adapt approach to different leaders, teams, and client groups.
Strong customer focus and consultative mindset; able to meet the business where it is while offering thoughtful recommendations that consider future needs, readiness, and scalability in practical, business-focused language.
Comfort operating in a fast‑paced environment, balancing hands‑on delivery with leadership responsibilities while consistently meeting deadlines and customer expectations.
Essential Functions Strategy: Lead the multi‑year efforts to design, develop, and drive alignment to learning frameworks and programmatic approaches that support the learning and development needs of multiple audiences. Leadership: Own and execute day‑to‑day management of learning staff, including motivating, coaching, and developing direct reports. Provide direction and oversight for the development of business requirements, project plans, analytics, and evaluation approaches. Collaborate with L&D and HR partners to scope, prioritize work, and allocate available resources, effectively negotiating trade‑offs as needed, in partnership with the department leader.
Content Development: Analyze, design, develop, facilitate, and evaluate multi‑platform content - either directly or through associates and partners - to support targeted learning and behavioral change. Apply best practices in adult learning theory, learning technology, instructional design, change management, and communication (e.g., Deliver quality training programs and development experiences through various platforms and methodologies.
Competencies Building Effective Teams
Qualifications and Special Skills Required Bachelor's Degree required; Advanced degree in Instructional Design, Learning, Leadership, Psychology, Organization Development, or other related fields preferred.
Proven track record with at least 7 years of experience in training or client‑facing roles, with 3‑5 years of leading programs or teams.
Prior experience with enterprise diversity and inclusion training design and delivery is a plus.
Physical Requirements/ADA Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person meetings, typing, and working with paper/files. This role requires regular in‑office presence, including engagement in in‑person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in‑office and remote work.
vendor/consultant resources on key projects.
Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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