Ambassador, Hospitality Services

Position
Hospitality Ambassador - Omnicom - Los Angeles, CA

Salary: $21/Hr - $22/Hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning, and conference center management. The company fosters long‑term career development for ambassadors and offers comprehensive benefits.

Job Summary
The Guest Service Ambassador/Hospitality Ambassador is responsible for creating a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Responsibilities include managing and maintaining all public areas, serving as the point of contact for reception and the C‑suite team.

Key Responsibilities

Provide high‑level internal and external customer support.

Restock office, kitchen, and pantry supplies.

Prepare and maintain conference rooms for executive and client meetings, ensuring a welcoming look.

Set up conference rooms for new and continuing meetings.

Move and lift conference furniture up to 50 lb.

Ensure all trash is cleared at regular intervals.

Maintain and report all maintenance‑related issues.

Greet employees and visitors, welcome them with a smile and maintain eye contact throughout the interaction.

Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.

Ensure the cleanliness of all office spaces, including open work areas, conference rooms, lobby, and kitchen.

Coordinate and arrange basic office equipment repairs and maintenance.

Carry out instructions for security, fire, health, and safety guidelines.

Provide first‑line support for basic office technology.

Perform general administrative support.

Interface with vendors (catering, AV, etc.) to provide seamless customer support.

Respond to inquiries and anticipate customer needs.

Communicate effectively with peers, displaying accuracy and attention to detail in verbal and written communications.

Maintain a clean, functional, and organized kitchen area, ensuring the sink is clutter‑free and dishwashers are effectively utilized.

Maintain a strong awareness of business activity and communicate all updates with team members.

Communicate and interact effectively with all other departments.

Conduct opening and closing walkthroughs when business requires.

Perform other duties as assigned.

Preferred Qualifications

Genuine sense of hospitality with a commitment to delivering the Platinum Service® Standard.

Ability to work under pressure, prioritize tasks, and juggle multiple jobs simultaneously while interacting with visitors in a public environment.

Excellent listening and oral communication skills.

Basic computer skills and knowledge of office technology/equipment.

Punctual, dependable, and dedicated to achieving operational excellence.

Discreet, ethical, and committed to maintaining a high degree of confidentiality.

Consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.

Two to three years of experience in client service, housekeeping, porter, or houseman within a hospitality or corporate environment.

Benefits

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Equal Opportunity Employer
Compass Group is an equal‑opportunity employer and is committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Disclaimer
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

#J-18808-Ljbffr Rapport Guest Services