Head of Business Operations - Remote

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. com or follow on Carrier social media at @Carrier.

Carrier Commercial Service has an opening for a Business Operations Supervisor. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography. The role is also responsible for managing facility operations and financial tasks and ensuring consistent processes and execution of standard work. This is a Hybrid role, 3 days in office, 2 days remote.

Understand and meet the key performance indicators measures set by the organization
Lead, coach, and develop a team of specialists and coordinators to ensure consistent execution, strong accountability, and a high-quality customer and operational support experience
Establish clear expectations, priorities, and performance standards for the support team, reinforcing ownership of daily responsibilities, standard work, and business outcomes
Serve as the primary escalation point for team members, removing barriers, resolving issues, and ensuring alignment to Carrier processes and business expectations
Hold the support team accountable for key performance indicators, operational cadence, daily management board metrics, and continuous improvement opportunities
Drive team continuity, cross-training, and redundancy across specialized functions to support business needs, coverage, and long-term team effectiveness
Partner cross-functionally with finance, sales, service, project, and operations leaders to ensure alignment, solve problems, and deliver consistent support outcomes
Support team development through coaching, feedback, training, and regular engagement to strengthen capability, accountability, and readiness for future business needs
Manage and execute operational tasks using Salesforce to monitor workflow, track activity, support data accuracy, and drive timely follow-up across sales and operations processes
Bachelor’s degree or High School diploma/GED with 7+ years Operations work experience
~5+ years of experience in a field service business

Strong financial acumen​
Common understanding of business audit requirements​
Knowledge of Salesforce​
Knowledge of S4 / SAP ​​
Excellent customer relations skills​​
A self-starter with a sense of time management

This position may be entitled to short-term cash incentives, subject to plan requirements.
Health Care Benefits : Medical, Dental, Vision; Retirement Benefits
paid personal leave, up to 5 days; paid holidays, up to 13 days; family and medical leave; Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] . Application Deadline
Applications will be accepted for at least 3  days from Job Posting Date: 7 July 2026
Technology-enabled tools may support parts of the recruitment process, with oversight by people.