IT Support/Network Support

At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.
About Family Services
Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.
We are seeking a Network Administrator to join our team. This full-time position is responsible for maintaining the organization's network infrastructure, server environment, and core IT systems across multiple locations. This role ensures secure, reliable, and high-performing technology services for both onsite and remote staff. The administrator will manage day-to-day operations of network hardware, VPN connectivity, server/SAN infrastructure, and Microsoft 365 services, while also supporting ongoing cybersecurity efforts and infrastructure improvements. This is a fully on-site position located at our Downtown Green Bay location.
Network Infrastructure - Manage, maintain, and troubleshoot switches, firewalls, wireless access points, and other network hardware across all sites.
Systems & Identity Architect - Support administration of Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Security/Compliance settings.
Security & Compliance - Support cybersecurity initiatives such as MFA, endpoint protection, email security, and vulnerability remediation.
Technical Support & Operations - Provide advanced troubleshooting support for escalated issues from the service desk.
Associate's degree in computer science, information systems, or equivalent work experience.
5-7+ years in IT infrastructure, ideally within a healthcare, highly regulated environment, or non-profit organization.

5+ years' experience with Fortinet, Cisco, HPE infrastructure hardware.

Hands-on experience with Windows Server administration, AD, and virtualization.

• Familiarity with Microsoft 365 administration and related security tools.
• Experience supporting VPN technologies and remote work environments.
• Familiarity with security frameworks and risk management methodologies required.

Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care. Family Services offers a comprehensive benefits package designed to support employees' well-being, including medical, dental, vision, and supplemental benefit insurance, paid time off, vacation pay, paid holidays, retirement savings, and opportunities for professional development.