Head of Programme Management

The NAVIGATE program at M Physicians is affiliated with the University of Minnesota Department of Psychiatry and Behavioral Sciences, a leader in first episode psychosis care and research. The NAVIGATE program started in 2017 with the support of grant funds from the Minnesota Department of Human Services. NAVIGATE is an evidence-based coordinated specialty care program to treat first episode psychosis in schizophrenia spectrum disorders. Team members work with individuals ages 15 to 40 years old, and their natural support persons, to help them understand their illness and develop skills that help them get back on track and live rich and meaningful lives. NAVIGATE involves a number of different interventions including medication management, individual resiliency training (IRT), help getting back to work or school (Supported Employment and Education or SEE), peer support, case management and care coordination, and family support and education. NAVIGATE team members are highly skilled at providing both clinical and non-clinical support and services to individuals and families impacted by a first episode of psychosis, whether that be in the clinic, community, or an individual's home. Team members are highly collaborative, attend weekly team meetings to discuss patient care, and receive one-to-one supervision from the program's director.

Develop and maintain up-to-date program policies and workflows.

Support team members with implementing and maintaining special projects, events, or initiatives; groups, workshops, program marketing and community education.

Secures data/facts/information to assure appropriate scheduling and insurance reimbursements.

Supports team members with patient/family care coordination needs including helping set program expectations with patients and families

Monitor progression of NAVIGATE services from enrollment to graduation/discharge, keeping the team apprised of the length of the patients enrollment, facilitating the graduation/discharge process

Uses appropriate techniques for handling urgent patient issues including appropriate use of urgent Evaluation appointments per clinic protocol.

Answers the mental health NAVIGATE phone line as possible

Maintains timely and accurate notes in Epic and other systems

Bachelor's Degree in Psychology, Social Work, or related Social Sciences field

~This is a hybrid position with work locations including in clinic (St. Louis Park Psychiatry Clinic), in the community (i.e. coffee shop, library, patient home), and from home.

Percentage of time spent working in clinic or in the community is based on patient need/preference.

Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

At M Physicians we believe in pay transparency and equity. University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.